Ponden Home Interiors Tracking Order Status

I recently purchased a bedding set, duvet, and pillows from Ponden Home, and I must say I am absolutely thrilled with my purchase. From the user-friendly online shopping experience to the quality of the products, Ponden Home has exceeded my expectations in every way. First and foremost, the online shopping process was a breeze. Their website is well-organized, making it easy to browse through their extensive selection of bedding options. The product descriptions were clear and detailed, helping me make informed choices. The checkout process was simple and secure, and I received a prompt confirmation of my order. Now, let's talk about the actual products. The bedding set I ordered not only looks stylish and sophisticated but also feels incredibly soft against the skin. The quality of the fabric is top-notch, and I can tell that it will stand the test of time. The duvet is the perfect weight—cozy and warm without being too heavy. It's made bedtime a true delight. The pillows I received are like clouds for my head. They provide excellent support while remaining plush and comfortable. I have had trouble finding the right pillows in the past, but these exceeded my expectations. They've greatly improved the quality of my sleep. What impressed me the most, apart from the product quality, was the packaging. The items were carefully and elegantly packaged, which not only added to the anticipation of receiving them but also demonstrated the attention to detail that Ponden Home puts into their products. Furthermore, the delivery was prompt, and the items arrived in perfect condition. I appreciate the care taken in handling and shipping. In summary, my experience with Ponden Home has been nothing short of exceptional. The bedding set, duvet, and pillows I purchased have transformed my bedroom into a cozy and comfortable haven. If you're looking for high-quality bedding products and an outstanding online shopping experience, Ponden Home should be your first choice. I wholeheartedly recommend their products, and I will undoubtedly be returning for more of their offerings in the future. Thank you, Ponden Home, for making my sleep a dream come true!

I had an excellent online shopping experience with Ponden Home. I recently ordered a duvet and curtains, and the process was seamless. The website was easy to navigate, and the product descriptions were accurate. When my items arrived, I was impressed with the quality and how well they matched the online images. Ponden Home's online service is top-notch, and I'm delighted with my new bedroom decor. I highly recommend them for their great selection and user-friendly website!

I'm writing this as a two part review as I feel that within this last month and also being aware of what I personally went through, my review is in positive support of Ponden Home. I'm a long standing customer of Ponden Home, whether online or in store, although since COVID19, I've not been able to get to my nearest store as I am disabled and shielding still. My online purchase on Wednesday 14th December was for emergency bedding. Whether making enquiries over the phone or placing the order, I received great service. Goods should have arrived before 20th December, but this was the fault of one company and ONE COMPANY ONLY. EVRI UK Ltd, the carrier who previously was named "Hermes". For anyone not aware of this issue, EVRI (Previously Hermes) went in to some form of failure point which then became a critical failure across depots and drivers. From Late November onwards, the service from EVRI became concerning where goods were starting to go missing or be tampered with. Within the last few weeks, this became incredibly critical where goods have been reported stolen, lost, damaged, tampered with, abandoned in fields, etc. My package was reported missing, so decided to take action regarding EVRI and kept Ponden Home updated on this, because I know that Ponden Home are not in any way at fault here. A strong, legal email to the CEO of EVRI resulted in an email received yesterday which exposed a dangerous flaw in EVRI's customer service. no movement on goods, so the email I received from Evri after 6 different emails of varying excuses and promises, confirmed that my goods were somehow damaged and couldn't be traced, requesting I submit evidence of goods in question. Still awaiting that action. Steph and the team at Ponden Home have been amazing with me. Firstly refunding the delivery charge because the CONTRACT between EVRI and Ponden Home had been VOID, then a day later because the goods failed to arrive, a full refund was issued without me needing to ask. From this point, I kept in touch to update on progress with EVRI. I want to make this very clear to anyone reading reviews recently submitted. Customers have a right to feel robbed of their goods, etc, but this is not the fault of Ponden Home, this is the fault of EVRI UK Ltd and no one else. They have breeched contract law not only with Ponden Home, but many other companies who have given contracts to ship goods with. If you want to blame someone, Don't blame Ponden Home, don't scream down the phone at a member of staff, it's not their fault, Ponden home gave contracts to EVRI in good faith, like other companies. So, Concentrate on the experience of purchase, etc. Don't abuse Ponden Home online staff, they don't deserve this at all. The party who needs to be embarrassed beyond all point is EVRI, They are the party in question who haven't delivered your goods, or if they have, are damaged, not what was ordered and replaced with "interesting items", etc I would willingly and without hesitation shop with Ponden Home again. I am told that Ponden Home are looking at a new contract with a different carrier. If you are going to read reviews and just take the word of someone just because goods weren't received, then you need to think carefully about Retail, business and the supply chain. Royal Mail's strikes have meant contracts between suppliers and clients have meant switching to other carriers like DPD, DHL, FEDEX, etc, all snowed under and under immense strain. I am not supporting EVRI in this statement as what they are doing to companies and customers is not only wrong, but illegal. What reviewers and customers don't realise is this. Carriers underperforming or failing in a critical manner such as EVRI, they cause severe damages to retailers like Ponden Home because the experience of supply of goods purchased has been compromised heavily. The customer feels the retailer is to blame, when it is not the case. With this, carriers who act irresponsibly cause irreparable damage to both customers and suppliers alike, meaning a retailer loses custom because the customer feels they can't trust the retailer. so the association between customer and retailer are damaged and it can take a lot to fix. . In ending my review, I fully support Ponden Home, I'm not an employee or professionally involved with Ponden Home or any of it's parent groups / parties, just a customer who can't stand to see a company I trust being hit with negative reviews because of a carrier.

Very impressed with speed of delivery, reasonably priced curtains. Had to contact customer services by email and got satisfactory answer with 15 minutes.

I have bought many items from Ponden Home both online and in store. Never had an issue until I ordered some curtains online. When they arrived they should have been a 90" drop but one curtain was 86" and the other 88". Luckily for me I need to take them up but had 90" been exactly what I wanted I would have been disappointed. After seeing the difference in length I opened the ones I bought in store (3 sets) all with a 66" drop. The first set was 64" & 66", the second 63" & 65" and the third was 64" & 65" so none of them were as advertised. I can make a couple of sets up from the three but as they are opened and were in the sale they have a no return once opened policy. I will just stick to buying duvets and towels there from now on.