Politix Australia Tracking Order Status

I purchase a white polo shirt from the Politix store in Canberra CBD while visiting from Singapore. When I got home and put it in the cold wash the dark blue dye in the collar lining stained the shirt. This got worse and worse every time I washed it. As I live overseas not able to take this into the store to get a refund. I've emailed Politix on numerous occasions with the occasional reply saying they were looking into the issue. The last time I got a response was Sep 5th, it's now Oct 17th & despite more reminders there's just no response.

I’ve had a terrible experience shopping on the Politix website and having the right products delivered. I ordered 2 t-shirts and for some reason, Politix packaged and attempted to send them as 2 separate shipments. Only 1 was delivered to me. I got in touch with support and provided them with all the details (tracking numbers I got, order #). Now, this (Customer Service) is where Politix truly fails. They said they have looked into it and raised a case with StarTrack team, after which I had absolutely no further feedback from them. I sent a follow-up 11 days later which also did not get a response. I went to the website and tried other support methods. The phone support line had been disabled and the so was the Website Chat functionality. It’s almost as if they’re intentionally making it harder for customers to get in touch! I sent a detailed email directly to their support email address - no response. I then started a new ticket by submitting a new form through the website. They said that the second package was waiting at the local Aus Post DC awaiting collection and that they had already sent me an email about this (which they did not!). When I went to the DC to collect it, they said it has been returned to sender because it had been there for 2 weeks! No more shopping at Politix, mostly because in case there’s an issue with the orders, regardless of the product quality, I don’t want to have to waste this much time again with incompetent support staff.

I loved going into the Westfield Sydney store as the staff were so awesome, but now I've been pushed to go online. I've had a really great experience and my shirt arrived the other day. Cheers