Poetic Cases Tracking Order Status

My Poetic case has been doing it's duty for over two years, protecting my phone, taking all the hits in its stead. So now my phone is still in perfect shape, but the clear front cover had become a little scuffed. Since the case was structurally still sound, I hoped I might be able to buy just the front cover. I emailed customer service, with my original order number, asking if they sold that part separately. I got an email back immediately. They'd already arranged for an entire new, in package, copy of the product to be shipped to me. It arrived soon after, I replaced the case, and it's looking new again. Wow. That's some customer service.