Planika Tracking Order Status

Item received and quality good. Just a shame that postage expectation's were not managed better. From point of payment the item took 5 weeks to arrive, which is a little slow.

We purchased a beautiful Articon biofuel stove in early 2023 and it arrived yesterday. This thing is gorgeous in the flesh, an elegant clean design and very well made. It's quite something to see the gentle flames coming to life via a remote control and the warmth it generates is impressive. Be patient when you order, these are clearly in demand but the Planika UK Team are very good; they will definitely take care of you.

Love the patio heater, looks great too. Delivery was a bit slow

We are the happy new owners of a Planika Scandi bioethanol stove. There was quite a long wait for delivery (from 6-8 weeks to around 16 weeks all in) and we had hoped to have it before Christmas but this wasn't possible for various reasons of capacity and waits for parts. However, all the way through, the lovely Gal at Planika kept us fully informed of the situation, so it was never an issue, and he went out of his way to soften the blow of disappointment. The stove arrived last week and it is just wonderful; we love its simple, elegant design, and the real flame of fire. It's very quiet in operation - there is a noticeable chemical smell from the fuel, but we understand that this is not the fuel which Planika ordinarily supply. There has been another slight delay in receiving the fuel for our Scandi but Gal very kindly ordered an express delivery of another suitable fuel to tide us over until their supply arrives, scheduled for this week. Just one tiny thing to mention which we didn't realise - the delivery of the stove is 'kerbside' only so you will need to be ready to unpack it from the delivery pallet and bring into your home yourself. It's a two-person job without a doubt. Otherwise, we highly recommend Planika and particular commendation to Gal all the help and updates throughout. Thank you!

My friend recommended this product. The only problem I had with the product was the time it took to deliver. I appreciate I bought a package which was on offer, so demand may have been high. I had to ask about delivery as opposed to being updated as it took weeks as opposed days. The product itself is visually very effective but not a heat source. You cannot beat their price so if demand is high you may have to wait a while for delivery.