Pixie Mood Tracking Order Status

Ordered a bag recently, love the quality. Arrived really quick, never had any issues. Love their vegan leather, highly recommended!

I purchased the Kim Backpack and receive so many compliments on it! It’s incredibly functional, as it can be worn both as a backpack and a crossbody. I highly recommend!

Purchased a lovely tote online. I accidentally entered the wrong information. Customer service was a pleasure to deal with - quick and courteous. I love my purchase! Great quality! This is by far my favorite Pixie Mood bag!

I bought a Pixie Mood purse January 2023 and by later that year, the zipper was malfunctioning. Today, the seam along the bottom tore open, and I nearly lost my keys in the process. These bags are poorly made and I would not recommend them to anyone who is interested in the Reduce element of sustainable fashion.

Ordered a backpack in December and received it, loved it until one of the straps broke. Here we are 6 months later and still no replacement strap. It’s unbelievable. They said it got lost in transit and it’s not their fault after it leaves the warehouse. Well then send a new one asap with a different carrier. The way they respond makes it seem like they make these things per order. They said they will check the warehouse for a replacement strap…… 6 months???? The style is nice, quality is seriously questionable and customer service is going down daily.