Physio Room Tracking Order Status

Deluxe air foot/ankle boot was purchased to assist with my daughter's rehabilitation of a broken toe and sprained ankle. The boot is comfortable and provides a good level of support. 3 stars given as it took over a week for delivery which meant more time than necessary struggling on crutches.

I had a bad experience regarding the quality and delivery of an item I ordered. Thankfully, support was there to help, and refunded me which was appreciated.

I really love my orthopaedic pillow! My sleeping has definitely improved other past few weeks of using it. I had issue with ACL delivery company, but PhysioRoom support team was quick and very responsive. In the end with a little bit of the delay, but I’ve got my pillow. I’m happy that the PhysioRoom was eager to step in and help. Most likely I’ll order again.

2 days ago I freaked myself out reading these reviews (& others on a seemingly related company) but the Physio Room have followed through & delivered a great knee brace today - 3 days after I ordered it. Background: I emailed them immediately after I'd ordered to enquire about speeding up delivery (the delivery window on the item was 3 to 5 days but I needed it fast). They didn't respond to that email & I didn't receive an email confirming despatch either. When there was still no communication the following day, my spidey senses told me I may have been scammed & I found my way here, reading terrible reviews. I started a PayPal claim that day. I'll cancel that claim. Thank you very much The Physio Room. Your communication is terrible but the knee brace is top quality, comfortable, fits perfectly & it's arrived well within the promised time frame. And for a third of the price they cost elsewhere - & no delivery charges! 5 stars for order number PRN17000 - thank you so much 🙏 Final point: There were no enclosed instructions for using the accompanying kit of flexion/extension stops. You add these little stops to limit & adjust the range of forwards/backwards flex on the brace, which will of course vary throughout recovery. Got to say, as noobs, that kit was daunting to open but it was actually very simple to work out & we quickly had the brace set up comfortably.

My wife had a slipped disc and was in pain. A friend lent a PhysioRoom Hot or Cold Gel Pack which was brilliant so we decided to buy two for ourselves and also a knee support. Placed online order at 4:46pm on Wednesday, paid by PayPal. Got instant email confirmations which showed "Store More Garden Buildings Ltd" as the seller, so was then suspicious, was this a scam or a sham?.. so checked online reviews and other info which showed that PhysioRoom had gone into receivership Jan 2022 then been acquired by Kybotech Group 7th Feb 22.... so I was still worried. The more recent poor reviews: ("Avoid" / "Worst Company"/ "Awful experience") here on TrustPilot also provided no comfort. On Thursday I got a second email from PhysioRoom saying the items had been despatched and giving a link to Parcelhub and a tracking number. I checked tracking and everything was OK .. all looking good. The items were delivered at 4:20pm on Saturday so just 3-days "flash to bang" - from order to delivery. The products were well packaged and are of good quality and excellent value, so that's very good service from PhysioRoom. Thank you. But... It's a shame the owners are not more open and up-front about the recent acquisition and it would be reassuring if the website gave a postal address and a more obvious customer support telephone number rather than burying it away in the small print of the T&C's, and billing should by PhysioRoom not "Store More Garden Buildings Ltd".