Pfaltzgraff Tracking Order Status

Recently purchased a dinner set from Pfaltzgraff, and it is truly impressive! Each piece is not only beautiful but also exemplifies the high quality and craftsmanship Pfaltzgraff is known for. The aesthetic appeal and sturdy make of the items are outstanding. Additionally, the customer service at Pfaltzgraff is exceptional. After receiving a broken glass in another order, I contacted their customer service. They were incredibly kind and responsive, promptly sending a replacement set without any hassle. It’s refreshing to see a company that not only delivers excellent products but also backs them up with superb customer service.

Growing up my mom had a Pfaltzgraff collection for every season. When I got married she started building my Winterberry collection and I have been working on completing the set as well. I ordered deeper bowls (the ones that come with the set initially are soooo small) back on December 22, 2023. I figured it would take awhile because I ordered directly before a holiday which didn’t bother me. I reached out today because I still didn’t have the set and customer service was very quick to rectify the issue by giving me a refund, they ran out of stock. When they are back in stock I’ll be purchasing. I can’t wait to build more collections as the years go on. I LOVE this company. It’s become a family thing for us.

I wish I could rate this long beloved company with ZERO stars. What a lousy experience I have had with them. WOW. After 35+ years of being a Pfaltzgraff customer I am so disappointed in my last purchase. I ordered over 150$ of Christmas/ holiday accessories for their Plymouth / Winterberry patterns. The items that were sent to me where such poor quality I wouldn't even rate them as seconds. They were that bad! I contacted customer service and their "NO HASSSEL" return policy doesn't seem to cover shoddy painting, miss coloring and crackled glazing. I can spend MORE money to ship it back at MY cost for a credit. I said why does your site list "No Hassel" returns when there arent refunds and the only return option is pay to ship a heavy box of dishes back at MY cost. I just wanted a refund and a shipping label to return terrible quality items. I bought these items as gifts and would be embarrassed to gift them. I can honestly find better painted and better quality items from the local Dollar Store. Their customer service has been so rude and nasty over this it is unreal. I posted a review on their site and they took it down. NICE way to do business. Lost me as a customer.