PETLIBRO Tracking Order Status

Products are awesome, customer service is not good. No phone number, what is up with that? Ordered filters for water fountain two weeks ago never came. Emailed customer service to find out the package was lost. I am now out of filters making my product useless. I asked for free overnight shipping since it is their issue only to be told I will have the package in 3-8 days. Great I was told that about the first package. I have spent a lot money with this company on feeders and fountain. I guess once you have purchased the product, they don't care about their customers.

I just love this product. It’s solid, well-made and arrived quickly (3 business days). It was relatively straight-forward to set up, and the app is pretty intuitive. Having gps and Wi-Fi catfaps, this completes my cat tech collection! In a multi cat household things get crazy at feeding time. This is one bit of those meals now managed, and it’s easy to adjust how much they’re getting on the fly - whether you’re there or away. Fantastic product. I got the camera model (two of them), which I kind of feel is needed to check whether the amounts being delivered are right. And of course it’s fun to see snapshots of your pets snacking. :)

Overall, we are very happy with this water fountain and I would have given it 5 stars except for two design issues. The first is the lack of ease in opening it up. Once the lid is pressed into place creating the proper suction for the pump, it's difficult to get a good grip to open it. I've tried not pushing the top down too much but then the flow seems a bit low. Mainly we use a butter knife to pry it up. So if some type of handle could be included in the design, that would be very helpful. The second request would be to have a glass see-through window in order to see exactly how much water is left in the reservoir. I've had a couple close calls with water getting almost below the pump. If those changes were made, this would be an ideal cat fountain as far as we're concerned!

Nice product but the cord is not long enough and I'm not sure if I can use an extension cord. My kitchen does not have receptacles close to the floor.

Great experience. Shipping a little slow