PerryEllis Tracking Order Status

Their return process is extremely difficult. Must request return, get RMA Ship back. For order new items..pay again, email both documents for both orders, wait for email reply. And hope for price adjustment and shipping fee refund. No phone number no live chat. Most frustrating experience ever.they can do better.

I'm never ordering here again, they sent two white shirts instead one white, one midnight and I have to pay a $6 postage fee to return the white one, total bull.

While looking for a tuxedo for my wedding about one month before the date, I found a great looking jacket at the Perry Ellis store. However the store did not have the matching pants. So I figured I purchase it online. Sales rep in the store helped me find the correct item and checked that it was in stock. So I made the purchase right there and then. About a week later I receive an email saying the order was cancelled without any explanation. After logging on the site to chat with a rep they said their inventory was having a problem and that item was actually out of stock. That they would refund me. That's it! No solution. No alternative tuxedo. Nothing! Just that I should check to see when they have it back in stock. I now have a little over two weeks to find a new tuxedo for my wedding because I trusted Perry Ellis online store to be on top of their game. Clearly they are not!

Perry Ellis has always been a firm favourite of mine over the years because of the quality of the clothes and efficiency of delivery. Sadly this is no longer the case as the standards have dropped dramatically lately. Apart from the lower quality garments they now display on their website they fail to keep track of their stock levels adequately so if you do place an order online you will be lucky to get 10% of that order sent to you and what you do get are so creased it looks like it’s been laying on the shop floor for a month. The excuses Perry Ellis give are, The unfulfilled items on your order were out of stock at the time of purchase and were cancelled by our warehouse. Usually when this occurs you are automatically notified and refunded, but unfortunately your order experienced a system error. We apologize for the inconvenience. Despite stating the items are out of stock they continue to show the items in stock on their site to this day. I suspect the real reason they are not sent is a combination of poor logistics or if you use too many voucher codes they simply refuse to honour the sale. So disappointing to see the brand slide like this. I will look elsewhere from now on.

Waiting several days for an order that I made online, now they cancel a product, the one that was on promotion, terrible service, because they sell a product and then simply cancel the order, a poor category company.