Pep Boys Tracking Order Status

It's been 4wks I purchased 4 tires on 1/24/25 and as of today, no tires.will not buy at pepboys fajardo again and would not recommend the store.

I'll preface this review by saying that I only use Pepboys for oil changes, tire rotations and tire installations (my rims are already scratched up lol) In my opinion, trusting any auto repair franchise for anything beyond that is really rolling the dice. Many of the techs don't have as much experience as I'd like. They also charge an arm and a leg; might as well take it to the stealership. I was quoted close to $1000 for brakes and rotors. I went to a mechanic and was charged $240 (I bought the parts) for the same job. I usually take my car to the Lodi, NJ location. They are never busy and I get in and out. I've also taken it to the Hasbrouck Heights and Hackensack locations, and they are generally super busy. I have waited for well over an hour. Pepboys has frequent deals for coupons and tires, which I like. They don't try to pressure me to make a bunch of repairs, and I like that. I've never had any issues with any of the work I've had done.

Best tire place I've ever had to deal with definitely will recommen and be back I'm was 100% satisfied

I went to pick up medicine for my parents I went to my car and it didn’t start right a way so I knew I needed a battery. I called Pep Boys in Paterson, New Jersey and spoke to a gentleman named Kerri. I asked how long it would take to get a battery he said an hour I didn’t have that much time because I have both my parents in wheelchairs and no one to care for them while I was gone. So Kerri asked what type and year of my car and I will get you in as soon as you get here.I will FOREVER be grateful for the service I got from them. Thanks, Dawn Fowlie

Corey was extremely helpful and they got me in and out in know time. Been using them for my cars for a while now.