Pentahotel Hong Kong, Kowloon Tracking Order Status

Had an overnight stay for work at Penta Birmingham. Reception and bar area have a ‘trendy’ and modern feel but the area and rooms are tired. Room was basic but clean, however one wall had staining, another had filler patches. The area the hotel is located in is rough and there were a couple of areas immediately around the hotel where cars had clearly been broken into. It certainly doesn’t feel safe at night. On the plus side the staff were all fantastic!

Noisy hotel in Warrington, next to a busy road and you can hear the traffic all night. On the other side you get a very early wake due to noise from delivery wagons and bin lorries. I requested a repair on first night of the toilet, broken flush buttons and continuous water running after flush. I requested a basin plug. Nothing done. In the restaurant food took ages to arrive, sometimes some items delayed further from our groups members. On billing items listed but getting an itemised bill seemed impossible to find.

After watching a show in Reading, my husband and I decided to go for a drink afterwards. We have stayed at this hotel a few years previous and had had a great experience then too. Very friendly and knowledgable barstaff. Our server was Anna and she made the best cocktail for my husband and I had a 'Manchester tart' G&T. Her recommendation for the mixer complimented the gin perfectly! What started as a quick drink became an evening where new friends were made and all with the help of attentive staff (Anna). I can't wait to go back.

Building work going on so woken with noise. The bathroom was like living in a hostel and when I opened my towel I was shocked to see a massive red stain??? Not sure if it was period, ketchup! Disgusting! No cleaner The next day and no toilet roll! Would I stay there again... No!

The most amazing hotels, all very stylish!