Penske Truck Rental Tracking Order Status

I was given a quote to rent a 12-ft truck one way from Marquette Michigan to Farmington New Mexico. Penske truck rental said it would cost $2,300! to rent for such an arrangement. That's a three-day ride at most.That is absurd and it is very confusing as to why anyone would fork out that much money for that service?

The representative in Etowah North Carolina was excellent! I have rented from other companies in the past and in my opinion Penske is the best. Many thanks for making this a great experience.

I had a reservation for approximately a month. When they called me to verify my 12’ reservation I changed it to a 16’ but same time. The rep seemed elated that I changed it to a 17’. About a week before my pickup time I switched my time to pick up from 8am to 7am. When I arrived there was one person ahead of me but the gentleman at Home Depot was having much difficulty w/the Penske computers. When I finally got my truck, did my walk around and then paid, I went to leave and the windowshield was filthy. Tried to clean it and no washer fluid! Had to wait to talk to the representative. Well after a little bit of back and forth I put washer fluid in it. Pimped (primed) it several times and it still wouldn’t work. Had to call the local Penske office. Truck on its way. Longer story short I didn’t leave w/the truck I was renting until 9:10 AM! When I got to my destination and then wanted to turn the truck in….pitch black out in Alabama on small winding roads the location was an hour away. I thank Penske for the military discount, the extra day U-Haul doesn’t give, and the unlimited mileage; however, being a single 66 year old woman trying to move 1300 miles and having the hiccups in the experience of renting from Penske(I usually use UHaul) was not really worth it, especially since I turned the truck in in 3 days. Please make sure that all fluids are filled in the trucks before sending them out. Get the computers up to date. Teach your mechanics to be a little less assuming that women do not know what they are talking about or doing with trucks. I was in the USAF for 10 1/2 years working with refueling aircraft and large fuel trucks….I knew what I was doing.

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The representative (owner?) was very patient and friendly. There were so many options available that I asked a million questions. He was knowledgeable and communicated clearly. He was very helpful. All billing and quotes arrived in minutes in a clear, concise manner. The truck was perfect for me. It was immaculate, parked right in front of the door when I arrived. 5 Star Service from start to finish. A GREAT BIG THANK YOU TO THE HAZLETON, PA PENSKE TEAM!