Pen Shop Tracking Order Status

I ordered 2 Mont Blanc ballpoint refills on 27/04/2023 I received an invoice with Royal Mail tracking attached Every day I checked to tracking and everyday it stated that the Pen Shop had dispatched the item to Royal Mail but they had not received it After 10 days I contacted the pen shop customer services to be told that it was currently with Royal Mail and would arrive shortly It never did arrive Eventually sally in Customer Service apologised and shipped out another one which arrived 17 days after my initial order was placed Not good enough for a reputable company I will not use you again Regards Gary French

I recently tried the art supplies from this store, and I am blown away by their performance. The colored pencils are smooth and blendable, allowing me to create beautiful gradients and intricate details.

I ordered a pen from the Pen Shop website and when it arrived I was disappointed that it wasn't as good as it looked in the photograph. I explained in an email back to them that I'd ordered the pen as a gift and that I wouldn't be comfortable giving it. Sally from Customer Services was very understanding and offered a replacement, refund etc. I ordered another pen from the site, which arrived promptly and was exactly what I had been looking for. Sally sent a link to print a Royal Mail return, and it has gone back in the post and hopefully a refund will appear in my account soon. Excellent customer services after the original sale, with great communication from the customer services team. I would use the company again in the future based on this experience.

This pen store has an incredible selection of writing instruments - I found the perfect pen for my needs, and the staff was knowledgeable and helpful.

Responsive, informative and parcel packaged and sent very quickly. Enjoying the MB yellow notebook and MB ink. Thank you