Penningtons Tracking Order Status

I entered the store with an hour to spare after a difficult visit at the hospital with my mom. I needed a new pair of pants. Cindy, a long time associate at the Orillia location was knowledgeable, patient, humorous, and just the right amount of honest. Her support was so appreciated and made a stressful experience joyful. Thank you, Cindy.

I have been a customer over 20 years with both Penningtons and Addition-Elle (when they had brick & mortar stores). As a long-time customer, I have found the clothing sizing has become a real problem for me. I am a petite-queen size - 5 ft 4 in - wear 24XP (3XP) pants but the recent purchases over the past 3-4 years have them fit very strange. They are good in the leg length. Their t-shirts have been changed radically into different classifications - I have usually worn size 2X and could safely order online as a store is not close to me at all. Not anymore. The last 30 days has seen me send back out of 4 items purchased 3 sent back for credit because the 2X is either too large or too small. The company also changed the branding of their t-shirts so the Girlfriend fit no longer fits at 2X - it's more like a 3X in sizing! I have found the Modern Fit a better close to 2X but longer than I want but no other alternatives other than Curvy Fit and 2X a bit big but 1X would be too small as I ordered and tried and had to send back. Their socks - are so tight in the ankles if my legs swell - they are a hard pass. Panties no longer last - they are cheaply made with flimsy cotton materials. I did order 2 boots that were on sale because I can no longer afford $200 or so a pair on a fixed income. One pair fit really well - one did not and am sending back. I have received my credited items back to my credit card and no problem. However, contacting Customer Service online - very little response and only one email and no other communications. The sizings on their bras has changed as well and they are the type that I cannot wear. Booking online for a bra fitting appointment and then phoning the closest store in South Edmonton to cancel - the store had no record of my bra fitting booked online. The staff have been helpful when I have called over the phone to check if they have the website code for sizing. I would say unfortunately that as a plus-size person who is older and have been a customer for over 20+ years, there is very few options for plus-sized clothing and items for my size. The one issue I have is that their clothing overall doesn't last as long as it used to.

Ref. Order: 54505355 - Dec 2023. For 6 Pixel Print Hipster Brief with Bow - ti Voglio. The quality of these Voglio hipsters have been steadily declining. The ones I got 7 years ago are still good. The more recent ones, 50% lower quality and so is the elastic, and bigger. This current order is horrid. The hipsters are huge, 75% thinner cotton than original Voglio, and the elastic so thin and stretched out, these panties are not going to last washing for 6 months!! Very disappointed.

I was into Penningstons store 155 McAllister Drive on May 14/2022. The staff has a "WOW" Factor for customer service from the moment walk into the store until leaving very knowledgeable and helpful! The store is well organized and lots of all sizes except you could use more X in something! Thank you for a pleasant experience.

I would've gave it 5 stars but I have to complain about the boring clothes they are now carrying. Before they use to carry fashionble clothes . I miss the MXM brand from back in the days, and the youthful/ young aldult clothes that they use to carry. The only thing I buy now from Penningtons are their Bootcut Jeans, I know my size, and never have to worry about the fit. If I'm lucky, once in a while, I'll find a top that I like. I mostly wear Babydoll tops, or tops that flare, as it's very flattering for my figure, and makes feel and look awesome. They need to up their stock with fashionable, quality material, size 6X clothes, expecially bath robes. Over the past 4 years, I've been ordering online since I know my size in thier jeans, They tend to have sales every now and then on their jeans, so I ensure to buy a lot. Their D/C jeans are of VERY good quality and last me for many years. To be honest, I never had yet to replace any of thier D/C brand jeans. Other brand jeans that I had bought from them a long time ago, the color faded, and crotch part gets a hole, the quality was horrible. As for their tops, it's a hit or miss, it's either too fitted, or short. Ordering online is a breeze. Shipping is amazing and always fast. I will continue to order online, as getting to the store is not as convient for me anymore, since the store was moved. I now have to walk almost 3 blocks as it's now located in a Smart Centre and I have to walk across a huge parking lot.