Penguin Random House Inc Tracking Order Status

Received a book as a gift - unfortunately 50 pages were missing. Was unable to return do vendor due to being a gift so having no proof of purchase, so got in contact with PRH as the publishers. Received a complete replacement book in about a week or so - great service from this publisher, a shame the printing error happened at all though.

Just so anyone reading this knows... the bad reviews all come from angry British people. The website is terrible to use but it is not a scam

We bought one of your books, “Mommy mama and me” and I just wanted to share my experience with you. Everything is good but the quality of the book is poor and after less than a month we have it it’s already broken.

This is a great publishing house with plenty of history and I particularly enjoyed all the books by author Dan Jones. No, not the Da Vinci Code muppet. There's an even better Dan Jones out there who writes about English history in the best possible way. If you've not read his books, punch yourself hard in the kidneys because that's the kind of disrespect you're serving up to yourself. Nice work Penguin.

Contacted by email for a very obscure query, response within a few days solving my problem completely.