Pelican Water Tracking Order Status

We have the whole house water system for about 5 years now and water is heaven. we turn it off every 3 months to flush everything with chlorine water. We never had any issues with customer service located in FL space coast. We spoke with them several times because of some issues we thought it was related to the system.They also helped with questions when my husband was installing it. We moved and took it with us and it still works and we are still happy.

Bought two different systems. One whole house carbon filter, which seems to work well. Noticeable reduction in chlorine smell, which was our main issue. The other system we bought was the Reverse Osmosis (RO) under sink system, and it has been nothing but problems. The performance (output and flow) is so sporadic that it has been rendered virtually useless. I did many hours of research, work and replacement on the tank and filters and it still is defective. I asked for them to replace the tank, but they insisted on charging me $120, and it STILL is useless. Many phone calls and emails with the company and still nothing. This is unacceptable. Buyer beware.

I bought Pelican model PSE-1800P, the “Pelican Whole House Filter & Water Softener Alternative” system in January 2016 and have enjoyed great tasting, i.e. clean and fresh, water since then. Absolutely no problems with the system or the water quality. In fact, the satisfaction of my wife and I led to friends of ours recently ordering this very same system. However, they were charged around $800 just on import duties to Canada alone! I don't recall being gouged nearly as badly as they were or else I would have never recommended it! As for me, since I was due to replace the carbon filter media in January 2022 after 5 years, I thought ordering November 5, 2021 would be more than early enough. I had to also order for other friends who had bought a carbon filter at the same time we did because they live in the country and only have a P.O. Box which Pentair doesn't deliver to, so I ordered two replacement media kits. The first one arrived within 2 weeks, but we were first charged $123 CDN in import duties by UPS! Our friends' package still hasn't arrived 6 weeks later and UPS has apparently lost it somewhere, or they haven’t been clear in telling us what to do if it has been held up in Customs. They have been entirely impossible to deal with and thus I'm entirely UNIMPRESSED with UPS. Pelican would do well to consider using USPS instead for their Canadian customers, in which case Canada Post would take over after packages cross the border. I suspect we would also avoid paying the utterly exorbitant import duties. Calls and e-mails to both Pentair and UPS have not resolved this problem, and I believe I have the right as a consumer to make my dissatisfaction known publicly. So as much as I love the products, I absolutely CANNOT recommend them if you live in Canada.

Product might be good...idk because I couldn't install it like I thought I could...so needed to return. Customer service and return policy is very poor. Instead of keeping a customer for life, they would rather not take a return of unused/unopened product...and lose a customer...forever. Seems like the norm nowadays. Make as much as possible in volume instead of making a killing in the long run with return customers...Ruturn policy and website representations are UNCLEAR at best. Addendum: What a patent response from pelican. I don't think they even read...or at the very least, understood the content. The focus of the review is hoe BAD the customer service and policies are.. not that I was upset about installation. Foolish.

Why are all these reviews from 2017 and like within a couple days of each other? I am beginning to think they aren’t real. I’m not happy with our product . I don’t like using the chemical injector- which is putting bleach into the system to change the chemical make up to remove the hardness of the water, and then it supposedly filters the chlorine out. But our water still smells like chlorine. I don’t trust it and there’s no way to feel safe because this company is in Fl and we live in MI. We spent over $5000 with product and installation and I would gladly give it all back and buy from a local company. The maintenance on the chemical injector is a pain. You have to redo the water at least every other week. We have 5 people in our house. And when the solution gets low, the water smells like chlorine really bad. I am super unhappy and feel like we wasted $5000 and we can’t do anything about it. I’m rating three stars because it does keep the scaling off the toilets and we don’t have hard water anymore . And the customer service is pretty good . But I wouldn’t recommend this product to anyone.