Peek.com Tracking Order Status

I wish I could give them 0 stars Their person on the other end continued to hang up the phone when her driver was late. NEVER called and kept hanging up like she was frustrated. We had an appointment at 10:45, driver didn’t show until 11:30. Horrible customer service. Would not recommend this company 954-955-2405 This was in Fort Lauderdale, Florida

This company is a scam. They are currently under investigation by my bank due to fraudulent charges. Stay away.

I paid for my tickets to The Color Factory in NYC. Peek processes the ticket sales. The fee is pretty hefty. I never got the tickets. It's been a month and they never emailed or texted me the tickets. You can't login to access them. They don't call you back. I do not know why businesses work with them when it stresses out the customer so much. There has to be a better way. Using my Amex bill was the only proof I had that I purchased tickets. If they are charging so much, a simple email or text with the ticket confirmation should be standard practice. I did leave messages but nobody ever responded.

Used Peek as our company’s booking system for about 3 years. In that time, they gradually changed their system “for the better”. These changes reduced our ability to successfully up-sell our products and services, and the changes were usually made with little to no warning. When we decided to move on to another ticketing company, Peek staff was rude and engaged in borderline extortion in their attempt to keep us on their system. The only reason I am giving them two-stars is that our first two years with them were pretty good, and if they were to rollback their recent system changes and policies they could in theory be a good company again. Unfortunately for them they burned their bridges to ever getting my company’s business back.

This service has helped my company tremendously with their reservation management system. Online bookings have make an immense difference to my business productivity.