Peebles Hydro Tracking Order Status

I wasn't sure whether to give this a 3 or 4 star - because it's such a beautiful location I will give it 4. Food could have been better, lounge a bit soulless and wasn't keen on the gin bar. But lovely hotel all in all.

It has been very difficult for the hospitality industry during the last two years due to Covid. I was allocated a cosy room on the 3rd floor with views over the roof of the leisure centre. The carpet was not fitted very well onto the grippers, leaving long carpet threads around the edge/skirting board. The bed was comfortable but there was a hole in the duvet cover. The bathroom was fully tiled (floors and walls) with just a heated towel rail for heat which was inadequate to heat the bathroom. The water pressure for the shower was poor resulting in just a trickle and the water temperature was at best tepid. The catches on the window were broken and the seal on the double glazing was defective resulting in a cloudy window. Lovely Arran toiletries. During the evening I saw rolls of carpet being delivered. Turned out the carpet was being fitted during the night resulting in me having to contact reception in the early hours of the morning, to change my room due to the hammering and banging and not being able to sleep. Generally, staff are polite and attentive. The restaurant does have the ambiance of a school refectory. The evening meal was very nicely presented. Lovely fresh sandwiches and scones for afternoon tea. Cakes lacking imagination. On arrival, reception ask for your debit card but they don't tell you they place a £50 pending fee on your card. As they say on the TV programme; Four in a Bed- Does this represent good value for money? Does it meet guest expectations?

Enjoyed a lovely weekend, plenty of walks, but the thing that made our stay was the gin experience absolutely perfect, friendly very knowledgeable young man. The only negative whilst I realise the service staff are very young they dont make eye contact, a bit more interaction with guests would make a huge difference. Relax and enjoy what you do.

The front of the hotel and entrance lovely and views amazing however once you get further in carpets very worn and need replacing, staff on main desk lovely, rooms quite small and shower water pressure poor on both showers, drinks way overpriced and the meal at The Grill which we had one night was like being in a dinner hall, no ambience, bright lights and overpriced - go to Peebles for a meal which we did 2 other night in walking distance, as other guests have said functions on at the weekend and noisy and fighting, poor parking facilities and we booked Segway as it was my mums birthday, my dad went to reception to see where we went for this and was told it was cancelled no reason, in fact we did not see anyone on them the whole time we were there - I would book Peebles next time and then book the spa separately

My colleague and I ran a workshop for the leadership team of a fast growing Scottish company. Our collective experience of Peebles Hydro was brilliant. Everything from the interest and attention of the events manager, through the personal visit and regular check-ins by the hotel's general manager, to the first class refreshments and yummy eats. The lunch and tour of the onsite 1881 distillery was also brilliant. The quality of the workshop space - the Regency Room - was superb. Lots of space, great break out rooms, and views over the Tweed Valley to the Southern Uplands to die for! The bedrooms were roomy and recently refurbished and the restaurant food was first class. By far the best venue experience we have enjoyed in recent years. Thank you Peebles Hydro. We will be back!