Peapod Tracking Order Status

Oh, Ryan Daron delivered my Peapod delivery yesterday, May 2, and did an excellent job. He was considerate, gave me information that I needed, and was an overall caring individual. He also informed me about a dozen of broken eggs and that he would credit my account and he did so. I think he should get a raise. Excellent employee and driver.

It's been a mix. Sometimes, we get amazing shoppers who do a great job--especially in the intense waves of the pandemic. Lately though, I don't know--it hasn't been devastating but we just seem to get lazy shoppers now who cut corners and bring back weird things--wrong sizes happening a lot. I just want cheap whole milk but we got two organic, half-gallon, glass jugs of milk instead for twice the price. I have kind of enjoyed just going back to the stores myself lately.

We’ve had all positive experiences with Peapod. Sometimes items have been out of stock throughout Covid, but that is to be expected. Deliveries always come when scheduled and drivers are extremely friendly.

Always had stellar experience ordering from them pre COVID19 - timely, swift, professional. Now, the COVID19 process is quite difficult - nearly impossible to get a delivery slot, have to place order to confirm slot (which I didn't realize until I lost my slot), and no good way to contact support if there are problems (like not receiving a third of your items that were billed). FORTUNATELY, after 2 weeks of constant calls and emails into nothingness, I FINALLY got a hold of an actual person (after 1 hr 45m hold) and SHE WAS GREAT. She tried to find my missing items and have them redelivered (of course there were no slots available) so she refunded my money and gave a generous credit for next order. She also advised how best to reach support and was very empathetic of the situation. I was ready to write them off but the rep restored my faith in Peapod enough to try them again in our current situation.

I've only used them once, and the delivery was yesterday. The delivery guy did it "contactless" so he unloaded everything right at the door of my apartment, and left. Very competitive prices, and outstanding selection/quality/etc. No complaints at all.