PaulasChoice Tracking Order Status

Products are high quality, and customer support is excellent. I had several questions about order of application and their representative was knowledgeable, professional and very prompt in responding.

I spoke with Courtney who assisted me with choosing several new products and repaired my order page. I have been purchasing Paula’s Choice for many years and recommend her skin care to anyone who wants a quality product that is affordable and works!

I had a skin consult with Katelyn and she was super supportive and gave recommendations for the issues I had with a clear and concise response. Paula's Choice has been the only product line that actually works with my skin and it's worth the price.

They're really hit and miss. They have some great skincare items (although it seems like the best ones get formula changes or discontinued?). They also change product packaging a lot which is annoying when you're trying to reorder. Their subscription plan is good and you get about $4 off on each item, so that's a plus if you have an item you always use. My big issue with them is they have a "money back guarantee" but they make you pay for shipping to return, so not really a money back guarantee. I will continue to use them but I never try anything out that's expensive if it doesn't have a trial size or sample to test first.

Great products and a great loyalty program for members. I reached out on the live chat for some advice on 2 products. The help was satisfactory but could have been a lot better.