Party Pieces Tracking Order Status

Smooth transaction. Items as described.

My order arrived promptly, and in great condition considering this was an international purchase. I will continue to be a customer, and so happy to have found Party Pieces!

I ordered a personalised luxe blue bubble balloon for my nephew’s first birthday! It was delivered on the day it was supposed to and it’s now almost five weeks later and the balloon is still going strong! Very impressed with the service & the product! The balloon now features in almost every photograph of my nephew!

Unfortunately i’ve had an overall disappointing experience and this was my first time ordering from Party Pieces and i don’t think i would ever choose to order from here again which is a shame because i was hoping to become a regular customer. It initially took me 3 days to manage to order the cake because i would upload 3 photos and then the website would crash and automatically reload so i would have to start from the beginning and it took a very long time to upload the photos. On 30/03/2023 i emailed with a few inquiries and some were answered but other things i asked were disregarded. I asked how they packaged the cake and they did not answer my question which was frustrating because i wanted to ensure it would be delivered safely because i live in an apartment but regardless of this i placed my order on the 5th of April and i assumed i would receive it good time because we were going away for the week so my plan was to take it with me but it didn’t arrive until the 13th and i was told on an email i would have “plenty of time for delivery before the 17th” but the cake still wasn’t dispatched until the 12th so i was getting very anxious so i would not recommend choosing standard delivery because it caused me so much worry and stress because it was so close to my mums birthday and i didn’t have a cake and I didn’t think i was going to receive it in time. They sent the cake using a 48 hour service but thankfully it came the next day so I’m pleased with the Yodel service. I only chose standard delivery but i didn’t expect it to take 8 days and i was panicking thinking i wouldn’t get it in time. On the 12th i asked whether i could pay to have it send via express delivery but no one replied. I was given a tracking number but i needed a username and password to track the cake which i didn’t have so the tracking was not valid which caused me more stress. I live in an apartment and the delivery driver pressed my intercom and when i got downstairs he had gone and he left the cake stood up on its side on the concrete floor even though the package said “fragile” and “keep flat” so as a consequence the cake had some slight damage on the icing because it had slid down the box. There was a dent on the edge on the cake which was noticeable but this might of been due to the poor delivery, the printing looked good from a distance but up close there was a few bubbles and flaws which was a shame and some of the photos looked quite white and pixelated but the text was nice and clear but i was not impressed with cake at all it was nice and moist but i didn’t think there was any flavour, there was not enough buttercream in the centre and the icing was too thick to eat and not in proportion with the cake and i genuinely wish i would’ve just purchased a cake from the supermarket instead. In regards to the actual cake i think £30 + postage is excessive for what you receive and the icing was VERY thick and measured almost 1cm at the sides all around the cake so we had to remove all the icing because if you ate that amount of icing on top of the cake it would be very sickly so i paid £30 for a personalised photo cake and ended up with a cake with no icing on top which i could’ve got for £2.50 and the personalised aspect was pointless because the icing was too thick to eat I’m not sure whether all the cakes are the same? I pushed some candles into the cake and the icing was so thick the candles did not touch the sponge which is not what I expected for a £30 cake. It says on the website (and i was told in an email) the cake would have a 10 day shelf life however i received the cake on the 13th and the expiration date was the 19th so that was 7 days not 10 and it wasn’t my mums birthday until the 17th so that left us with 2 days to eat the cake. The cake was scheduled to arrive on the 14th which would’ve only been 6 days. I thanked the company when i received the cake the following day but they did not respond which made me feel as though they did not really care about customers been happy because if they did care they would’ve replied and been glad i received it in time. I felt like all the correspondence was very blunt and wasn’t friendly whatsoever because they never wrote good afternoon or hello etc on their emails which made me feel like my emails were an inconvenience but i couldn’t help having some inquiries in regards to my order and the company need to understand it’s risky ordering a birthday cake online so some customers may have queries and questions. Personally I don’t think i would choose to order from this company again and I’m sure their other personalised products are good but I wouldn’t recommend the cakes especially for £30.

The banners are absolutely amazing really good quality for the price I will Use this company again in the future. The company was really helpful with the late delivery