Parking Panda Tracking Order Status

Late, Unprofessional, Car looked liked it had been parked in a swamp. When I challenged the Driver, he literally ran away. What’s that all about ?

They damaged my car. Their driver on returning my vehicle hit the kerb at the drop off area and drove over it (entrance at Terminal 4 Heathrow). He apologised and admitted his fault. I was extremely tired after a long flight and only checked the next day where I found that the tyre had a tear in it and the allow was scratched where their driver had hid the kerb. The car had just had all the alloys refurbished and tyres changed 2 weeks before I went away. I reported the damage and sent the pictures to them along with the details of the garage who had refurbished my alloys but their manager 'Sam' is refusing to reply or investigate after his last rude email. I am in the process of taking them to small claims court. Unbelievable as their own driver has admitted causing the damage.

Worst parking company I have ever used. Dropping off the car was not too bad, the driver was helpful and polite. However, this is where the good stuff ends!! Upon our return to the Airport, we ended up having to pay an extra £15 due to arriving earlier than scheduled. I fail to understand how the extra money would be the only way of being able to get the car out of the car park, surely if it can be done for £15 it can be done for £0???? The customer service on the telephone was rude from the company and extremely unhelpful!! In addition to this, my clean car was returned to me in a disgusting an unacceptable state. The car looked like it had been kept in the middle of a mud farm. It was filthy, clearly had been covered in leaves whilst we were away as the re were marks l over the car where these had been removed. We had to wait a further 40 minutes for the car even though we had been made pay £15 extra, which we had to pay at risk of the car not being returned to us and/or needing to wait hours, and we did not fancy hanging around the airport for more hours when we had just completed a 20 hour journey with no sleep overnight. The driver who brought our car back to us did not even ask for any ID from us and literally just handed over the car. I will never, ever use these again and hope that Compare will look into removing this awful company from their comparison site.

Awful customer service from both they guys we had contact with (one who took the car and the one that brought it back). My car was immaculate when I dropped it off. Received it back caked in mud, it was covered in muddy paw prints. Complained to the guy who dropped it off but he clearly didn't care and would not take responsibility. Got into the car to discover two new phones had been paired to my car and that several settings had been changed. Will never use this company again and wouldn't recommend.

The car was so dirty when I got it back, i have no idea where the heck was parked. They didn't say before but you have to pay for the car park ticket both ways which is 15£ on top of the parking fee. Lastly, although I rang with plenty of time, it took them a while to get my car back. I won't book it again.