Parkdean Resorts Tracking Order Status

Amazing stay this week, the van was amazing the service received all over the park was great, Tash who is reception manager we think was amazing. Sunny who worked on the prize section in the arcade was amazing. A great break with out little man

Me my wife and a friend went to California Cliffs on the 30th October it was like being at Glastonbury mud and squad every where nobody can do any thing about that. I watched the video on the cleaning by Park Dean and expected the caravan to be spotless wrong the seating was very badly stained the cooker and microwave was dirty the toilet seat had urine stains on the underside we cleaned it but on Saturday night my wife went to bed she put her hand bag on the floor and thought it felt funny she got a torch to find hard dry dog faeces along side an under the bed total horror we booked this as a none pet caravan. There was a form in the caravan saying who had cleaned it and who had inspected it we think they should both go to Specsavers and get a good reprimanded I personally if I employed people like that I would sack them not a good advert for the company a lot of people would not go back. It was very unfortunate never had a major complaint in the many years we have holidayed 8 or 9 times a year we look forward to next year we will give them another chance before we look elsewhere.

Caravan very dirty smell of wet dog disgusting! Human hair/ long white dog hair in caravan & now on my clothes. Terrible smell in bathroom used 1 bottle of bleach & 1 packet of wipes in 4 days Walls of caravan covered in hair dirt & stains. Dirty mop/ mop bucket/dirty washing up bowl Toilet entrance in pub doors dirty dirty dirty. Soft play is just a battle ground for kids Beach stinks Queue in pool to get changed is long The staff are lovely and food in pub is quite nice . Kids love the entertainment

South view skegness. Very nice park but we are very disappointed we booked a lodge with a hot tub but were refused extra towels for the hot tub even though we paid over £1800 for the week Also the on site gym has no air con till after 8am even though it opens at 730 . Punishing trying to do cardio in a room with no air con

After my initial complaint about our holiday ar Birchington Valw which I had previously put on this site,I made a further complaint to customer services,which was passed on the the site manager,but my complaint was just dismissed with a wer Sorry!!! Not good enough, So if you want to stay in a caravan with a overwhelming stink of urine,not enough untencils,not very clean, and even leaving the holiday one day earlier because you cant stand the smell any longer,If you want to sit in the sun outside in the sun amidst loads and loads of cigarette but,BIRCHINGTON VALE IS THE PLACE TO GO.if you want a nice comfy clean sweet smelling van DONT GO TO BIRCHINGTON VALE. Or f you expect any resolvement from customer service DONT GO TO BIRCHINGTON VALE.