Paradise Galleries Tracking Order Status

Okay.. I’ve purchased probably over 20 dolls from this company. Over half of the dolls arrived with defects. The customer service is HORRIBLE. I don’t understand how people are blinded by the horrible customer service. They will do anything to make you keep the defective dolls and mostly offer you a “$10 discount” to do so. Some of my dolls have arrived with black smudges over their bodies that look like bruises. Others have arrived with defective magnets in their heads or glue on their eyeballs. Oh wait.. one of my dolls arrived with smudged painted hair that they wanted me to keep. It takes DAYS for them to come up with a resolution if you have a problem because they will lie and say they have to check with their quality control team and then promise they’ll get back to you but then days go by and then you have to remind them of what they said. And they never give extra points or anything for their horrible service. I have had to deal with their horrible customer service over 10 times because I’m not going to just sit here and spend $100 on a defective doll that they want me to keep for a $10 refund because they’d rather not jump through hoops to get you a replacement. They know very well that I’ve had a hard time with their company and I’ve gotten NOTHING besides lies and wasted energy on my behalf. I’ve had to drive 25 minutes out of my way several times to FedEx to return defective dolls and then I have to remind the company that “hello you’ve received my return!”.. so that I could get my refund or replacement. They also pick and choose who they pick for contests. It’s not random at all they just pick their favorite people who they’ve had no problems with and hardly ever pick anyone outside of the US because they’re trying to save as much $$ as they can even though they have LOYAL customers. I’ve tried to help this company out by taking nice pictures of their dolls but all they do in return is LIE and try to get out of losing money on their behalf… I seriously cannot believe how many times I’ve been lied to and now I’m speaking up about it because this was my last straw!!! The last doll I purchased arrived with a black smudge on its face that looked like a bruise. I had to jump through hoops to get a replacement and then the replacement had a HUGE black smudge on its leg and these black smudges will not budge. I contacted them again and was on the phone for over 30 MINUTES waiting for them to figure out what they were going to do this time and all they did was refund me $30 and told me to keep the bruised looking doll (i was surprised they even told me to keep it because they will do any and EVERY THING to get out of doing even that!). I didn’t get a choice if I wanted a replacement again or if I wanted a refund or HMM MAYBE SOME EXTRA REWARDS POINTS FOR THE INCONVENIENCE. THEY LITERALLY REFUNDED $30 AND TOOK THE REWARDS POINTS I HAD AWAY even though I didn’t get a choice what I wanted to do. I’m warning you people.. I’ve had a horrible experience with this company and some of their dolls are nice yes but 80% of the time they will arrive with defects and I hope you all aren’t blinded by their horrible customer service because I sure was blinded the first few times but this stuff gets old and annoying. I’ve spent so much $$ on their dolls and they treat me like trash and have the audacity to call me a loyal customer haha. This review is 100% authentic and you all have been warned. Have a great day ;)

I love this company very much

love these doll always happy with dolls. so cute!

Paradise Galleries dolls are amazing! I have 9 of them now. Each baby is lovingly packed, and so detailed. Customer service is always a joy to work with as well.

Shipping was long and they work with fedex which is a terrible company and they lost my package so I had to track it down. Paradise Gallery customer service was rude and not helpful. When I finally was able to get my package the dolls are ok.. glued on hair, squishy faces.. nothing like an Ashton and drake doll. I do not believe paradise gallery dolls are worth 100 dollars and over for the quality. Ashton and drake are a pain to get due to how high in demand they are but so worth it worth it with the hand rooted hair, and the hard not squishy faces. I won’t order from paradise gallery again and will wait for my Ashton and drake dolls which have excellent customer service as well.