Pair Eyewear Tracking Order Status

Brilliant product; I love my glasses!!! I have had no issues with this company since placing my first order back in September for a pair of glasses and three toppers. Everything was shipped in a reasonable timeframe, well packaged, and delivered to me in the UK. An item I ordered had not been received, so I contacted customer services and the missing item was sent out to me. Since my first order I have placed a further two orders of additional toppers. I have received so many comments on my glasses that I do not regret buying them at all, and they are a great conversation starter!!!

I have ordered twice from Pair now - initial order with a couple of toppers and then another order with more toppers. What I Like: The virtual try-on aspect, the range or tops, getting a base sorted and the price (a pair of glasses costs me what a base and 10 toppers costs me, as a reference). The range of toppers is also fantastic. What I Don't Like: While the customer service team is responsive, unless you're about to complain, they can be dismissive of any concerns and be a bit too scripted. For example, my first order never updated once it was sent for delivery and I never received any tracking details. I only found out after I asked again where my order was at. When I pointed out that my order never showed it was being delivered, the agent apologised and said that it was likely missed and would get sorted. Two months later and it's still not showing delivered. While it's trivial, there's no point continually pointing customers to your tracking if it doesn't work. For my second order, I did get sent tracking details. Problem is, they don't tell you that once it reaches Australia, they use DAI Post to finish the delivery locally, not DHL. DAI take a week minimum to deliver, even though it's in the same state. Their tracking has no option to give you alerts and the day it says its out for delivery, it's a 50/50 that you'll get it that day. Update 13/10/24 - I actually got my order today, so I was surprised they delivered on a Sunday. I also got a confirmation of delivery a couple of hours later, so that's an improvement. But when I do another order, I'll continue to update if this is consistent. Update 2/11/24 - I ordered another set of toppers a few days after my last review as a new set dropped. I feel like the experience is getting better - got the tracking details in a timely manner and DAI delivered it the day they said it was out for delivery. My account still shows that all three orders are out for delivery, and DAI only updates the delivery status of 'completed' many hours after its been delivered. I'm hovering between a 3.5 and 4 rating based on this latest experience. OVERALL I'll continue to order, because I do like the product. But because I had to raise my tracking issue three times before it would semi-dealt with and the use of DAI as the delivery partner, I can only give it three stars.

This company has amazing customer service. Return policy is incredible which is so great as you can’t physically try on the glasses. I will be ordering again and again. So happy with my experience.

I have waited a little while before doing this review. I love my glasses. My prescription was very accurate and I have progressive lenses. My only complaint is that the top frames pop off easily if you barely even bump them. My sunglasses topper fell off into the water when I was standing on a dock and I was not able to recover them. My husband even put on his mask and snorkel and still couldn't find them. I guess the sand covered them and could not be found. I had no other sunglasses, so I could barely stand out in the sun. I have other toppers that easily could have been lost after they are barely bumped. I will order a new topper and hopefully this one will stay on.

After seeing some reviews, I was skeptical but thought I would give them a chance. I must say I love them! They sit great, the toppers are brilliant and the magnetic are strong! No issues with them at all! Give them a go… you won’t be disappointed From the UK - delivery was a week