Pacamask Tracking Order Status

Masks didn't arrive despite paying for next day delivery. Customer service responded very quickly to explain what had happened and I've received a partial refund of postage costs. Good to get some great customer service! Masks are excellent quality.

well made, comfortable and secure. Fit all members of the family as adjustable on the ears and soft to wear. As a nurse I was impressed with the fit and quality of a non medical mask. My autistic grandson will wear them too so that's a bonus

Placed an order with pacamask recently having ordered from them at the start of Covid. The masks were very good quality so I was happy to order again. When my order arrived, the sizing was different from the previous order, so the adult sized masks were way too big for me. I emailed to ask if I could swap for a smaller size, customer services sorted this out no problem, I actually received the new, smaller masks before I’d even had chance to send the old ones back!! Great product & great service.

I love pacamask masks as they have adjustable ear elastic I can alter to fit perfectly, the silver ion gives another layer of protection, they are easy to breath in and are so stylish I get lots of compliments and get asked for ordering details. My skin is sensitive so the cotton fabric is ideal as my skin reacts badly to the surgical type unfortunately. So a great big thank you pacamask keep up the good work. I have bought other products and equally as pleased with those. Would highly recommend staff always polite and helpful too.

While I am  happy  with the mask,  I cannot see how you justify charging  £3 for shipping, and sending it by 2st  class mail,  a letter which was weighing  just 50g, at the very least you could send it by 1st class, as it took 5 days to arrive. You also give a Track Your Shipment number, but when you go to check it, Royal Mail say, "Tracking information is not available for this service".