OwnOnly Tracking Order Status

Overall, my experience has been good. Make sure you get your measurements right. My second order doesn't fit exactly the same as the first, but I'd still consider re-ordering.

The team at OwnOnly - led by Alice - completely redeemed themselves after a very rocky experience I had with them when ordering suits for my wedding. Pros: Excellent quality suit. Modern fit, material is strong, made with great quality. Frankly, perhaps the most quality suit I own. Great value given price and quality. Cons: Discrepancies between images online and actual color that comes in. Average customer service at best - no telephone number, time difference between factory in China and US. Only communication is via email. At first glance, OwnOnly is too good to be true: a fully custom suit for ~$300-400 USD? In many ways, it is. There were a lot of headaches in my experience with OwnOnly but Alice did a great job in making up for their mistakes throughout the process. Here's the short version: I would recommend OwnOnly for a wedding party that is organized. If you get your orders in SEVERAL (10-12 weeks) in advance, I trust you'll have a pleasant experience. I began the ordering process for my wedding (10/27) around mid August. We ordered the blue business suit with the light tan buttons. The color was excellent - unique, light grey/blue color. The buttons that arrived on my suit, however, were traffic-cone orange. Alice promptly sent us all new buttons free of charge but we needed to go to a tailor and pay for these adjustments. As for the suit fit, mine was no good. OwnOnly did not provide a refund for the buttons - but they gave me with a $35 (+/-) tailoring refund. Despite my tailoring costs being about $240, I appreciated the efforts on OwnOnly's behalf. The rest of my groomsmen's suits, however, fit like gloves! I strongly encourage any and all to take their time, watch the videos that they provide, and measure 2x during the process. The button color and my fit wasn't the only issue. My last groomsman ordered his the week after Labor Day which came in on time. Unfortunately, one of my groomsmen (who ordered his prior to Labor Day) did not receive his suit on time. Explain that to me! Alice said "for some reason, the suit was not completed in time but we will do our best to get it to you for your wedding".. not acceptable to my wife. It arrived the Monday following my wedding. OwnOnly made this right by providing me with an option of a 50% reimbursement to the card on file or a 100% refund to OwnOnly. I was able to get another suit with that money, which was much appreciated. All in all, I would recommend OwnOnly for any and all looking for a very quality suit that they do not need for 6-10 weeks or longer.

I bought it for my husband and it arrived in just over 3 weeks. I am very pleased with the results. Quality material and construction. Fit was spot on. Only two adjustments were required: sleeves needed shortening and seat needed to be let out. Ownonly customer service was great with email communication and I was reimbursed my local tailor's costs for adjustments

Best fit I've ever had, including on the spot tailoring! Great customer service, prompt attention to any issues, personal care, and impeccable attention to detail! Cutomser for life

I would like to thank OWNONLY.com for the great suit that they customize for my 18 year old son for his high school prom night. I am very appreciate it of the great quality in material and color, especially the stripes on the suit came out beautiful. There's no other suit better than that one customized for my 18 year old son. I appreciate the skill and craftsmanship of the workers of creating this wonderful suit for my son. Once again I appreciate it. I am very grateful and not only that I give ownonly.com a big applause for fast shipping. Once again I am very grateful you made me proud and my son also is proud in his suit he wore it beautiful. I will recommend you guys to any of my friends in the near future if they are looking for a great suit. Once again thank you