Overtons Tracking Order Status

I caught a good discount late night June 21,2021 on a 3 Waters Big Fish 120 Kayak on Overton's website so I purchased it. They sent me a heads up email on July 9,2021 that my order had shipped. My new kayak arrived today July 13,2021 in excellent condition. The packaging was excellent and I am very pleased with my order.

We ordered a water carpet for our sons birthday. $800 purchase and ordered it far enough in advance to receive it on time for that and the 4th of July. This has been the worst customer service experience. No communication at all. UPS misrouted We did not get it on time. When we finally received it it had forklift holes through two layers. Through all this we have spent hours on hold and have received minimal to no communication from them we have had to call them and talk to a different person every time. Sad thing is we bought their good Sam card even though the water carpet wasn’t part of the discount so we could order from them in the future. Wish I would have read the reviews first...

Ordered a gift card for my father's birthday gift. It never arrived in the mail. They claimed it takes 10-14 business days for a damn envelope with a gift card to arrive. They don't have an email option for the gift card. Finally after contacting them two times they said they mailed out another one. 4 days later and it has still not arrived. Pathetic

tried to order four different items but they were out of almost everything. Three of the items were back ordered until mid August. Summer will be over by then. The one item they had took them four days to ship! and thus won't arrive for eight days from the time of the order. This is totally unacceptable. We all hear about how Amazon is putting everyone out of business. In this case it's because they deserve it!!

Since they were bought out the warrenty and service has gone in the tank. Service people are poorly trained and not as well informed about their product. Last order they got wrong three times then very slow to provide credit and had to wait 3 weeks to get the retuns done.