Ouidad Tracking Order Status

Horrendous IT department. I have had multiple orders from Ouidad canceled without notice. I’ve worked with customer service reps who said they’d “look into it”, told to reorder just to have the order cancelled again. My mom tried to order products from the website with the same result. I do a lot of my shopping online and I have never received such poor service especially for such expensive products. They actually suggested I order from Amazon, where I would risk being scammed with fake products. I’m looking for new curly girl products now for mom and me.

Horrible customer service I made an international order and it was not processed for 10 days. In that time I found another site that does free shipping and they carry ouidad. So I emailed Ouidad.com to cancel my order and made an order from the other websites. Ouidad.com ignored my cancellation for 2 days then literally emailed me a second after they shipped my order saying oh no, can't be cancelled they courier just picked it up. What the hell!! Even if, you can contact your courier and have them drive it back, instead of me paying another international shipping fee to return it! Never purchasing from ouidad.com again

Ordered over a month ago using their international shipping via Globalshopex, no updates from them, generic responses to emails with excuses such as IT glitches, waiting for carrier, will be updated next week- then the following week, absolute joke! Ouidad don’t take any responsibility for the problems despite reaching out to them to help. After all the products were ordered on their website and they use Globalshopex to fulfil international orders. Really disappointed with the service received from both Globalshopex and Ouidad.

This works for my curly hair.