Ottoman Hands Tracking Order Status

I bought 4 rings directly from the website: Amalfi Pearl Cocktail Ring, Apollon Gold Cocktail Ring, Sabina Gold Stacking Ring and Blair Chain Stacking Ring. I also bought the Remi Labradorite Cocktail Ring at one of their stockists. Unfortunately after 10-14 days of wearing these rings they all tarnished. I appreciate that as they are gold plated they will naturally tarnish over time, however, I have never had gold-plated jewellery tarnish this quickly. I was very careful, always removed them to shower or wash my hands and made sure to not have any creams or anything on my hands when wearing these rings. Unfortunately the price point really reflects the quality of these rings; as they say, buy cheap buy twice. Honestly it is not worth wasting your money on pieces that can only be worn occasionally. I emailed customer service 3 times with no response. I then left a review reflecting my dissatisfaction and received an instant response. I replied to this and their offer to rectify this situation and again after 6 days I have received no response. It seems that customer service only matters to this brand when a bad review is left, with zero follow through. These are all beautiful designs, but unfortunately the quality is really terrible and the customer service worse still. I would seriously recommend you spend your money elsewhere on better quality for fewer pieces. EDITED LATER: I've emailed them 6 times with no response. Really don't bother with them! Please save your time and money!

Terrible customer service. Beautiful jewellery at a good price point, not amazing quality, but to be expected at the price. I bought a ring which tarnished very quickly (my finger was going green after 10 days of wearing the ring). I appreciate that the ring is gold plated and it will naturally over time wear off and the brass will tarnish, however I did not expect this to happen over 10 days. I emailed them 3 times to ask what I could do to stop this/ replace the ring and I received zero response. Really quite shocked by being totally ignored- terrible customer service. A real shame as lovely jewellery, but this has put me off ordering from the brand again if they can't be bothered to reply to customer emails.

Wish I’d read the reviews. Bought a £69 necklace, quality was not worth that. They also charge a £3 “handling fee” if you want your money refunded (whereas you get the full amount back if you opt for store credit). Regret purchasing

Great independent brand with sustainable values and handmade jewellery that really looks different to all the big brands out there. Got a pair of pearl earrings I have been wearing almost every day and gotten so many compliments. Had an issue with a bracelet that was a bit too big for me and the customer service was great and arranged a return immediately. Definitely will go back for more and for Christmas gifts too.

Surprised and disappointed by this company. They advertise a necklace as being made up of natural pearls, turquoise and lapis beads, (with gold-plated 5-sided spacers). When I received the item, it had no pearls on it. The necklace was not particularly cheap either, at £75. I contacted the company, who said that it was actually the description of another necklace and, sorry about that. I emailed them again (no pick up on the phone number) and suggested a small refund perhaps? They declined. I asked again, and was given what they call 10% off: £5. So ....they cant do maths properly, advertise items with the wrong description, don't make an effort to placate the client and...mislead and misrepresent on their website. Be careful with this lot! Unprofessional!.....but thanks for your reply on trust pilot 6 weeks later!