OtterBox UK Tracking Order Status

I bought an Otterbox defender case for my iPad Air, 4th generation. The buying process was straightforward and delivery was reasonably quick. The case looks nice and holds an Apple Pencil in place securely with the flap that holds the case shut; this was something I wanted as it’s so easy to loose your Apple Pencil in a ruck sack or worse, knock it off when in the street and not notice. It also folds down relatively flat for writing with an Apple Pencil which I like. The downside is that when you fold the cover flap to use the display in the more upright stance, it keeps suddenly sliding flat as it slowly slips from its upright position and then looses grip and slips flat. This is annoying as it happens a lot and could easily have been avoided by placing a high friction material on the cover to prevent this.

A year back, some psycho on the street attacked me. He knocked my phone out of my hand and sent it flying onto the concrete, then he kicked it and stomped on it, all while trying to shove me over. I was fine thanks to my fight or flight kicking in (in the "fight" direction), but I expected my phone to be trashed. Not so! It survived with barely a scratch because of my Otter Box. I needed a good case because I am a clutz, but my loyalty is cemented (like the sidewalk it was kicked across) after that.

OtterBox Defenders have been protecting my iPhones since they first hit the market. I have dropped my phones many times over the years, The Defender lives up to it's name! Over all those years and very heavy wear only one holster has had a clip break but they did not hesitate to send me a replacement at no cost. Today I just received my order for a Defender for my new iPhone 15 Pro and all the accessories such as chargers etc. One little detail on the order was wrong, I received a black car charger instead of a white one as ordered but the customer rep made it all wonderful and is sending me a black charging cable to match, no hassle. I am a customer for life!

My 2 in 1 charger broke after a few months, contacted otterbox and they sent me a replacement, thanks

At the start of August I ordered a screen cover and a defender case for my iPhone. They took a week or so to arrive, and I was surprised to find they were both scratched! I was really disappointed as my previous Otterbox product was good. I found it difficult to find a return portal on the Otterbox Europe website and had to email them; they replied saying they were looking into it. I had to chase them twice before they eventually provided me with an address in the UK (but no return label, so returned at my own cost). Otterbox have refunded me for one item but not the other and now I am having to chase that! Very poor service and sad that their products were not up to standard.