Origin Coffee Tracking Order Status

We were loyal and largely satisfied customers of Origin Coffee for four years since we placed our first order on 23 April 2019. We spent £2,652.11 with them in that time and approximately £800 per annum since 2021. Due to persistent recent issues with orders and resolution to them, including indifference to issues by people I speak to on the telephone and excuses like “we were struggling after the bank holiday”, we will be buying our artisan coffee from a more local supplier (Artisan Roasters in Edinburgh) for the foreseeable future.

Excellent customer service. I contacted origin when my sage barista express wasn't grinding my coffee beans. I didn't buy the machine from origin,I just wanted to be armed with information about the beans being used. They offered support and advice. Really impressed and will most definitely carry on purchasing from a great company!

I recently purchased an espresso puck leveller from Origin and was very happy with the quick delivery of this item. I then signed up for a coffee subscription, and was very impressed with the quality of the packaging (including a fancy card with details of the producer and tasting notes etc), though I haven’t yet tried the beans. Finally, I put in an order for barista equipment which I subsequently decided to cancel. Origin’s customer service were very quick processing the cancel and the refund, no fuss, no questions asked. Solid customer service, would definitely order again.

I started a bi-weekly random-coffee subscription service with Origin and the first coffee I received was the Chelbesa, a super sweet, bright and fruity coffee that impressed me from the first cup, although it will require a few attempts to get the ratio perfect.

I am ordering coffee from them for more than a year now. Communication is always good and timely, I know what to expect and when to expect it. The quality of the beans is also to my liking. Can only recommend them.