Orbitz Tracking Order Status

I was recently ripped off by Advantage Rent Car, having booked it through Orbitz, I asked for their help in getting a refund of the unwanted extras. (Advantage Rent Car added options, including insurance to my rental, after having purchased insurance with Orbitz). Advantage stonewalled and said no refund. the good news is Orbitz refunded their insurance, the bad news is they refused to ban Advantage from their website. So, a 5 for Orbitz because they recognized the fraud, but a zero because they are allowing Advantage to continue false advertising.

Booked a flight and hotel together. Due to the length of the flight, it arrives a day later in the destination country. Orbitz automatically set the start date for the hotel for the day the flight leaves... so I was going to miss the entire first day of the reservation and most of the second. I noticed it right after I got to their confirmation window / itinerary and immediately contacted support (5 minutes after booking). After waiting 10 minutes to chat with someone and waiting 2-5 minutes between each of their questions, I needed to respond to their texts within 60 seconds to avoid having my request summarily closed. Having managing to do that, I was told there was nothing the frontline agent could do, but that they would escalate the case internally. I got an email the next day saying the reservation was confirmed with the hotel and Orbitz would do nothing to help me change it. I replied that a room credit would be fine, no money need actually change hands. They still refused to do anything at all. Would not recommend using them.

I have used Orbitz for several trips, business and personal. They are good and bad but I will no longer book through them. They helped me change my flights when traveling in Canada recently and that was huge, but most recently I was a week out from a single-night reservation and they charged $25 to push it a month. My issue is that I have plenty of rewards to cover that cost but they wouldn't let me use them. The reward program was one of the reasons I started using them and after finding out you don't get rewards for car rentals and hotel rentals don't get rewards with hotel programs when booked through Orbitz. Using the rewards is bad as well, they typically charge double on all rooms when used. It just isn't worth it. I gave them two stars because I was able to change the reservation and didn't have to abandon it. Plus they did help out in Canada, but it took a long chat with a moron that ended up with a call to the 800 number to get straight.

I have used Orbitz many times, but this past week's experience has led me to cut ties with using their services. I booked a trip and had to cancel. I was given flight credits. When I went to use the flight credits I was still charged. This meant that I was not allowed a refund for my $400 tickets, and given a credit, but then charged $150 to use my flight credits. If this is not some unethical sneaky thing I don't know what is. In closing, I ended up paying $550 for my new trip. If you are going to use Orbitz, make sure you are 100% sure your plans are confirmed and set in stone.

I have traveled with them for over 10 years. Never ever have I had any problems at all. Completely flawless and trouble-free experience, buy with them with confidence.