Optical Center FR Tracking Order Status

Horrible cheat people. Someone should check this overpriced frames- are they even genuine! Street market sellers have better quality. And their hidden prices! 250pounds for just lenses on top of any 250+ pound frame( there are 4 for less than 100 if you want a cheaper selection) DONT GET SCAMMED BY THEM

Despite the excellent price of their frames, I would avoid this company. The initial communication was relatively good, however, issues started when (after 2 weeks) I received a damaged pair of Ray-Bans, which had somehow 'slipped' through quality control. Optical Center blamed Luxottica for all the issues; it took 6 weeks to rectify this. During that time I was promised compensation or credit for the delay. After 3 further weeks of waiting, I still have not received anything. Optical Center has also stopped answering my calls. Avoid Optical Center.

Ordered a pair of sunglasses which took 2 weeks to arrive so I was having doubts and trying to contact them wasn’t straightforward. I sent an email requesting a status update on my purchase and delivery and received a full response in French! Anyways they arrived today and are great quality and exactly what I expected. Other than the delivery time and lack of customer support and service i am very happy with the product. Not sure I would use this company again until positive progress is made with customer services.

Avoid! They delayed my order by a month and they have not been replying to my emails. Update: after a month-long process I finally received a full refund.

So I went for an offer for some really premium glasses. Monica working in the collier's wood branch was absolutely informative, patient and the optometrist was very very professional too. I have never seen that clear since 22 years of wearing glasses. Monica saved me money by selecting a suitable offer and guiding me to get the correct lenses and not necessarily expensive. She was pleasant and had a very helping attitude too. She was patient and explained me how a certain type of glass would work and how soon will I adapt to it. She understood the purpose and my use and guided me also to select the frame along with my wife. Thank you Optic Centre for a lovely experience.