Optavia Tracking Order Status

Lost 109lbs in 10 months. I’ve been overweight and struggling with my weight my whole life. I Love Optavia. I love my coach, the supportive community and the books. I find people who hate Optavia usually say so because they didn’t do the whole program. They did 1/4th of the program… the food… it’s so much more than about food and weight-loss. It’s about creating a lifestyle that creates health for life. It’s about knowing you are responsible for your life and many people are in victim mode and want to stay there. (I was in victim mode most my life so I understand it’s a hard cycle to break) at the same time I don’t want to discount anyone’s experiences this is mine. <3

I been on program for 16 months. Not bad program. However they just recently changed the app where before we the customer had total control over our next order. With a simple click on the app you could change what fuelings you got, you could change your next order date like when you would want your order delivered. It was simple and easy. Now they “updated” the app and you have NO control. You have to call in and have them make the changes. Before you had control now they want to take that control away from us, I think they want people to forget about their next order date as it will auto ship to you n they will charge your credit card, before if you still had enough food you could move out your next date. To call in or chat with someone is NOT convenient as you have to wait. What used to take 1 minute to do can now take 10-20 minutes depending on how long you wait and it takes away the control out of our hands. I just cancelled because of this after 16 months.

I started this plan 8 months ago, not perfectly following it, especially on weekends and vacations. I am a certified Nutritionist, studying nutrition to lose weight and improve my blood sugars and blood pressure. On the Optavia plan, I have lost 31 of the 40 pounds I hope to lose. It is super easy to follow, you do indeed lose about 10-12 pounds a month when you follow it, my blood sugars (using my continuous glucose monitor) are great when I follow the plan, my blood pressure is great. I feel great! I admit that I have not transitioned to the maintenance plan yet, because I have 9 more pounds that I wish to lose. I will be careful when I get there not to regain this weight, or, if necessary, return to this healthy diet plan to maintain my weight. Over the 30-40 years of trying to lose weight, I had tried everything, even getting an MS degree in nutrition and NOTHING helped me until this plan! I highly recommend it!

I’m so tired of these products. I’ve been a member for months and there are never any new items. The coaching is Ok but the good needs some serious work. I may come back but I’m cancelling as of now

I will start with the good. The majority of the food I got was decent and did help me lose some weight. However, my review is based on the customer support that is a sham. I had decided to end my time on Optavia, instead choosing to work on the rest of my weight loss journey through exercise and a more broad diet. My auto-renew processed, but same day I cancelled my order. Now orders don't typically ship right away and especially not when order renews in the very early hours of the morning. I cancelled the order. I got no response. I emailed and was sent to their FAQ with no formal response. Tried calling, and never got a hold of anyone. With the cancelation happening the same day before they could even put the order together prior to shipping, there should have been absolutely NO ISSUE cancelling the order. OPTAVIA is greedy and money hungry though. So they seemingly ignored the cancel request and took no consideration of the customer. If you want friendly and amazing support outsie of your coach (who has no control over shipping department or overall company) don't look for that from OPTAVIA.