Onia Tracking Order Status

Dealing with Onia has been a total nightmare. I placed an order and quickly realized the cost was way too high, so I immediately tried to cancel. I sent multiple emails before they shipped it, asking them to stop the order. But guess what? They ignored me! When they finally got back to me, they said the order had already shipped and couldn’t be canceled. Seriously? I reached out in plenty of time! Now they expect me to pay for return shipping when this whole mess is on them? Their customer service is a joke—just generic replies from "Onia Team" with no real person taking responsibility. It’s like talking to a brick wall. This has been one of the most frustrating experiences I’ve ever had with a company. Save yourself the hassle and avoid Onia. They clearly don’t care about their customers.

Have got my oder jet

Zippers broke on first wear for fleece pants. Pocket ripped the first time I wore a vest. Do not purchase.

Gave one star since that was the minimum. Though I was originally highly satisfied with the lounge shorts I had received as a gift, once they started to fall apart after not many wearing's I became less satisfied. The quality of the stitching on one of the seams was poor and after several times washed the seam came apart with now a hole. I contacted customer service by email and was told that since the product wasn't purchased direct through the website nothing could be done. One would think that a product that is supposed to be of high quality would be backed up by the manufacturer. I can think of numerous other brands that would stand behind their product, unlike what Onia has shown. Can't see ever considering purchasing another of this company's high priced products knowing that after a short period of use they are useless.

I had ordered a swimsuit for vacation, but it seemed to have gotten lost in the mail. I reached out to customer service about it, and really appreciated that Jo-Hannah quickly resolved the issue!