OneWayFurniture Tracking Order Status

I ordered a new bed for my son. Customer support called me to verify the selection and color. I received an EST date and the item arrived 5 days early. I couldn't be more pleased.

Said they would ship my furniture in about a week then notified me that there would be a delay. I called them and they said it would be about 7 more weeks and if I didn't want to wait I could cancel the order. After I order from another company, they decide to ship the order anyway (suddenly it is in stock). I call and say do not do this. They say it's already at the shipping facility but don't worry they will not charge me. Then they email an offer of a discount of $200 if I let them ship it. I say no, I already have furniture coming. Then a week later they say they are keeping $600 of mine for shipping and restocking even though I cancelled before they shipped based on their advice that I could do so.

Attempted to place an order and found their website shows NO listing for contact for “One Way Furniture” other than by phone with VERY limited hours! Maybe that’s the underlying meaning to their company name—it is all one way—their way; or the highway. There is no address listed and when an online company does NOT even list an address that makes me VERY nervous. Even when attempting to check out, they had you agree to their terms and conditions but I do NOT see many consumer protections available as reaching this company is VERY restricted. Also when I attempted to check out using PayPal for payment, it stated there were too many “redirects” for PayPal to be used. I was NOT about to give this company my credit card information so they lost the sale when I discovered all of these issues. Also had taken the time to register and sign in, but when I went to checkout, instead of automatically filling out your information once you have taken the time to do all that, this company STILL expects you to fill everything out AGAIN. Very customer unfriendly.

I ordered bar stools less than a year ago. One already broke and they do not have the part available told to contact Powell,they just brushed you off. This is my first experience at ordering over the internet and it will be my last. I should of done my homework and read the reviews I would have gotten my answer real quickly. I am totally discussed with both One furniture buying from such a poor manufacture and Powell for their cheap products. Everyone please, do your homework before buying.

Bought a kitchen table from them for $400. One of those stone top ones where the stone pieces are cemented together. Well the cement has failed and the top has literally fallen apart after about 20 months. Contacted their Customer Service as was told that the warranty was past and I should consider buying a better quality table. Maybe, but I think dealing with a better quality company would work better!