Quince Tracking Order Status

I never write reviews. In fact, this is the first one I have written on this site, but I noticed the negative rating and felt I should share my experience. I have been a quince shopper for years. The customer service I have received is outstanding. When there was a defect with the item, i emailed them and sent pictures and recieved a replacement or refund without issue. The best way to get in touch with someone quickly is by email. I have returned items i had for months but never wore and the item still had the tags and never had an issue. I NEVER paid a restocking fee. Most of the negative reviews I noticed were shipping issues, shipping is free so I am fine waiting a little longer. I don't expect a quick turnaround. When I shop online, i want free shipping and free returns. Quality is great for the price you are paying. I have paid much higher prices on designer pieces that were a similar quality. In truth, the silk and cashmere will sometimes pill after a while I noticed, but still think I am getting quality. It tends to happen more with the pieces i wear most often which is to be expected. I love the tencil fabric. It is airy and light. I have purchased shoes, a leather purse, gloves, shorts and luggage. Overall, i am a very happy and loyal quince customer.

This website / business is legitimate, however, Quince is very hit or miss. I’ve ordered a few separate times and as reviews have pointed out, shipping seems to be sketchy. I suspect because they’re using multiple shipping vendors / locations because packaging has been different every time I’ve ordered. As far as quality, the best purchase I’ve received from there were the bamboo sheets, the worst were the “waffle” towel sets. Felt cheap, thin, overpriced. Their washable silk items feel good quality, but the stitching on both the skirt and dress feels and looks cheap. I also purchased 3 alpaca hair sweaters and all three have started pilling horribly after just a year of wear, compared to the same sweater I have from Everlane (much thicker, better quality). I’ve also never had issues with returns- they’ve always been timely and hassle free. Shipping on the other hand has always been an issue.

My order is a Christmas gift so I can’t speak to the quality of the item. I can comment on their excellent customer service. When delivered, the packaging was ripped open and the item was damaged. I requested a replacement and they immediately shipped a new one. Very pleased with their quick response to the issue.

I have made multiple orders from quince and been happy with each item. The prices are really solid and the quality is good. I've ordered their linen shirts, a summer day dress, and a wool coat and each item has held up overtime. The wool coat I exchanged for a different color with no issues. It seems like most negative reviews have to do with shipping delays, but I don't have a problem waiting a while for the clothes to arrive so that's never bothered me.

I have shopped with Quince for four years and have never had a problem with returns, refunds or credits. I have found customer service to be prompt and helpful and generally the product quality is great.