On Tracking Order Status

In Italia non è facile trovare negozi che abbiano un buon assortimento dei prodotti On Running. Se ami questo marchio e desideri scegliere il modello, il colore e la taglia che preferisci è imprescindibile rivolgersi al sito ufficiale (anche se purtroppo pure i prezzi sono quelli "ufficiali"). Devo dire che nella mia esperienza gli acquisti sono sempre andati benissimo. Spedizioni assai veloci con corrieri affidabili che consentono di scegliere tra domicilio e punti di ritiro. Merce che arriva nei tempi promessi e sempre perfetta. La mia esperienza fin qui è ottima ma non ho mai dovuto fare un reso fino ad oggi.

On Cloud 5 - Schuh: Bequem, aber qualitativ sehr schlecht. Weisser Schuh verfärbt sich bei der Handwäsche, nach Anweisung gewaschen. Sieht nach kurzer Zeit schrecklich aus. Ein weisser Schuh muss waschbar sein!

I purchased a pair of Cloudtrax Waterproof walking boots for my husband which cost £200.00 However 7 months later a hole has appeared in the side of the material. I emailed there customer service team, who advised the following. After careful review of your claim, we are not able to identify a manufacturing or material defect, as the damage indicated in the claim appears to have an external source, which is unfortunately outside our warranty terms and conditions and not eligible for a full replacement. To learn more about our warranty terms and conditions, please click here. While we're not able to fully replace your item, we're happy to offer you a partial replacement to get you started with some fresh gear. For this reason, we are pleased to offer you a 20% discount voucher code if you wish to place a new order online: absolutely unacceptable I have purchased may on running items in the past, but never ever again will I purchase anything from this company again, and I will certainly make my views clear should anyone ask me my thoughts on there products. *****UPDATE - a review of the initial concern by there quality control team confirmed that this hole that had appeared was a manufacturing defect. I did need to send further images for assessment so that they could determine this. I am extremely happy with the way my complaint was handled and was kept updated throughout the process. My husband has now chosen a new pair of hiking boots. Thank you Simone and the ON running team for there support in resolving this issue.

Ich trage seit 2021 On Schuhe und bin sehr zufrieden mit meinen 4 paar Schuhe von On. Das mit den quietschen finde ich persönlich nicht schlimm, es hört auf nachdem Feuchtigkeit aus den Luftkammern gedrückt wurde oder keine mehr vorhanden ist. Mit den Support habe ich vor kurzen auch schon geschrieben und kann nichts negatives sagen. Akis war sehr freundlich und hatte Verständnis. Vielen Dank nochmal.

The shoes look great, and my wife says they are comfortable...however, they appear to have a slight issue with respect to materials and structural design on top of the foot. The combination of structural design and materials did not hold up well. My wife had these shoes only 3 months, and used them for daily wear/walking for her indoor medical job....not even running. Only 3 months, and the material on the front top started tearing...the tear quickly grew. The $150+ shoes quickly became unsightly and not wearable. The tear is in an area that experiences a lot of bending of the foot. That area has both harder and very soft material. Where those materials meet, on both shoes, the tears have occurred. It's normal that would be expected to happen. While submitting a claim was relatively painless, following up was more challenging. On sent me a coupon for a new pair of shoes...but that email never made it to my inbox, spam, or other mail folder. Because of this miscommunication, I attempted multiple times to follow up on my claim...to no avail. The website made it difficult, if not impossible, to follow up on an existing claim number. I kept getting sent back in circular fashion to the same menu items. That was frustrating. I received an email for a survey about the service, but had no obvious way of contacting anyone at On to follow up and actually resolve the issue. I posted the initial version of this review, expressing my deep frustration with the lack of service I had experienced. A few days later, a US representative of On contacted me by email and phone to help resolve the matter. They were very attentive and listened to all my concerns. I appreciate the responsiveness to my concerns and them forwarding in an email the coupon that had been intended for me. Other than suggesting a slight modification to the shoe design to make it more durable, I only hope they make their service features online more accessible, easier to use, and do more to confirm closure of the loop on claims with the customer. I also suggested the customer receive an email copy of the warranty claim they submitted with all details as well as any photos they attached. Looking forward to my wife receiving her next pair of shoes...hoping these will last longer. If not, I am now confident On will do all they can to expeditiously resolve any warranty claims to keep the name they have thus far earned.