Omni Hotels Tracking Order Status

Below is an email sent to Mr Strebel whom I was advised was no longer the CEO. They said I should expect a reply, which hasn’t happened. Very disappointed that they don’t appear to appreciate or take seriously customer feedback. The complaint is about the cost of a massage at US$185 for 50 minute treatment, which was basic. The cost of the above is criminal and should be reduced to US$80. Paying guests have access to all hotel amenities. Is the price of US$185.00 internationally competitive? Attached for your information are details of the Holiday Inn, Kensington. In addition, you may want to survey customers staying at the hotel how was their spa experience and if it was value for money. Please note and I stress my concern is not with any staff members but with the Omni hotel chain. Background On Thursday 28 September I had a massage for 50 minutes not even an hour that cost US$185. The massage was billed as a special unique experience. Again it was was not value for money. The massage room was very average making the first impressions deflated at best. My expectation of a leaving with an overall wow factor was not met based on the cost, which has nothing to do with the staff. I shall be pleased to receive reply a by close of business based on US time on or before 4 October.

I’m trying to understand how a company makes a corporate reservation for a block of rooms but when an employee arrives there are NO ROOMS AVAILABLE??? I worked 16 hours and am camped out in a hotel lobby waiting for housekeeping to clean my RESERVED PAID FOR ROOM they evidently GAVE AWAY.