Olive & Cocoa Tracking Order Status

I ordered a special flower arrangement for my mother, paying the required $50+ for expedited delivery. It was supposed to reach her December 21st. Every day it is a different story and a different date of when it will be received -Dec 21, Dec 22, Dec 23. And excuses Including “we ran out of flowers!” I see tracking this morning on December 24 of delivery December 27th. When I call the recorded line says they are off from helping customers today to observe the holidays until the 26th but of course they are open 24/7 on their order taking line. I am so upset, They should not offer flowers and disappoint customers like this and “take off” on the holiday so there is no one to call. Update: the flowers came today Dec 24 and my mother said they were packed well but the arrangement does not look like the catalogue, lots of green spikey things and a few flowers- not at all like the photo.