Old Railway Line Garden Centre Tracking Order Status

Muddled flow through shop, no smooth flow from one area to another, signage not obvious, backtracked on ourselves several times whilst trying to find the restaurant. wanted to try their roast and waited for twenty minutes in queue, still only half way to being seated, only to be told that even once we were seated we would be another forty five minutes before we could expect our food to be delivered from the kitchen. Seats weren't being filled effectively with tables for two left unoccupied, and couples sat at tables for four.

I ordered an artificial spider plant which arrived on time as expected. The quality of the plant would have been great, but for the fact that lots of the leaves were crumpled and bent out of shape. I think this was insufficient packaging (squashed into a sealed, too small plastic bag) or poor storage, prior to postage. Should have returned it as wasn't that cheap but will attempt to fix the problem myself.

Absolutely phenomenal company to deal with. Unfortunately, health issues make it difficult for me to go out shopping so I order virtually everything online. The kind people at the Old Railway Line Garden Centre make this an absolute joy rather than a chore. I even received a phone call to offer me an alternative item when they were unable to fulfil part of my order. Everything is so well packaged - even glass jars and fresh cakes survive the courier! I can’t recommend them highly enough.

The Food was fantastic as always the staff were friendly and always smiling despite it being very busy, there was a bit of a wait for the food but given the amount of people it was acceptable and the food was definately worth the wait.

I was quite shocked when I read the previous reviews. I have had a great experience with this company. I found 2 plant pots on their website and added 2 to the basket but on checkout yes the delivery was very expensive so I deleted one item and then this was corrected. I emailed them and got a very quick response. Delivery was fast too. Also I was kept informed from ordering to delivery. I’m glad I didn’t read the reviews first,because I don’t think I would have ordered from them but so glad I did.