OGIO Tracking Order Status

I bought the Ogio brand thinking it was a sturdy and reliable bag but the very first time I used it, it sustained damage on the airport carousel. Being pretty disappointed that it was so fragile I contacted Ogio however their customer service was quick to dismiss this and link me to their warranty info which states they are not at fault. So that’s it folks, if you want a bag that is fragile enough it can’t handle one flight, Buy an ogio. From my experience they are expensive and fragile.

I bought a golf club a month ago. the product arrived damaged and the shaft is wrong. I sent more than 6 emails, called 5 days in a row but never able to reach them and get my problem solved. please be aware of that stupid company.

Warranty is almost worthless. Instead of replacing an item (materials/workmanship defects) with the same or similar item, they simply offer a 40% off coupon to use on the site.

"PLEASE" AVOID THIS GOOD FOR NOTHING COMPANY....... They had my bag, lost it and got told because I have cancer treatment they wont send me a replacement, Was even asked "what is more important my bag or my treatment"? Also why on earth do I have to put 1 star? Scumbag company

Update: I got an email confirming the shipping of my second order which I got no confirmation prior except credit card charge, it was shipped 5 days after placing order, still waiting regarding 1st refund. I placed an order on 13th of January 2021, They have charged my card and did not ship my order for 12 days, I saw a heavy discount on my order I decided to cancel my order to place it again to benefit from the offer since I am in no hurry to get my order, So I called Ogio customer service and cancelled my order by phone the call was flawless and the representative was helpful, after hanging up the phone i got an email confirming my cancellation request then after that by couple days I got a cancellation confirmation and it the email stated that I will get another email in case my card was already charged, now it has been a week with no refund to my card or any confirmation email. Since I did not want to miss the offer on the backpack I wanted I placed another order on it, they charged my card and did not send me any confirmation regarding my order status or even my order number, I emailed them again inquiring about my cancelled order refund and my new order's confirmation, all I got was an automated message and nothing else. TLDR: They did not ship my order after 12 days, no refund on cancelled order, no confirmation on the new order, no response when asked about both issues.