Oceania Cruises Tracking Order Status

Mayhem and chaos are the words to describe disembarkation in Singapore on March 10 2025 We disembarked at 8.30 and cases arrived not in colour or number order at 10.30. No information updates give . People were still on ship at 10.30 as there was too much chaos for them to be allowed off It was truly horrendous Shame on Oceania riviera

This cruise company falls below expectations and its self promotion. Riviera is badly in need of better and simplified management and refurbishment. There were some lovely staff but the management of the ship is poor. It’s too hierarchical but no one outside of Head Office can make decisions. For example, 1 The stops were very mixed. For two days moored in Jakarta only a few yards from noisy cranes and trucks through the night. So couldn’t sleep. 2 internet rarely worked and digital staff acknowledged this. This meant filling the various forms required to disembark took ages to complete and we did not get e mails for three weeks. 3 The air conditioning is so cold that many people caught coughs and colds when returning from the hot humid conditions on shore and were then ripped off by the Medical Officer with exorbitant charges.(eg 5000 dollars per person). 4 maintenance and painting is going on all the time so our balcony was frequently dirty. 5. The food is meant to be the main attraction but in the grand dining room and Terrace was appalling; cold and tasteless. The speciality restaurants were better but access is limited to these. Red Ginger is very good. 6 The tours are way overpriced and very mixed. One tour was due to last four hours and we were back in three hours having not gained entry to a single site. When we complained we were told it was our problem!! 7 Ran out of orange juice and English breakfast tea for a week. 8. Apart from a very good operatic singer, the entertainment was poor. 9. We will never cruise on Norwegian Cruise Company again. They have just changed CEO so perhaps the Board is aware. Many passengers on board said standards had dropped dramatically!

Our January 2025 trip around Australia failed to deliver the standards we had come to expect from Oceania, There was strong evidence of cost cutting. The chef informed me in reply to the mid cruise comment request that menus and ingredients were now specified by the offices onshore. In other words the accountants now specify menus rather than chefs. There was a shortage of staff in some areas. On the second night in the speciality Polo restaurant on a shared table for 4, three of the guests rejected their main courses as inedible. Late changes in the itinerary included an extra day in Indonesia at the expense of a stop in Western Australia. Two further stops were missed altogether with no opportunity to substitute excursions and no refunds were given.

Super Crew und Service, schöne Suite, Essen hat im Vergleich zu früheren Fahrten an Niveau verloren, Kreuzfahrtgäste haben geringeres Niveau. Mehrere Häfen konnten nicht angefahren werden, die Ausflüge waren teuer und Standard. Die Krönung sind die unverschämt teuren Kosten für Spa (700 Dollar für ein Meersalzpeeling) und das Medical Center.

Having been on a previous Oceania cruise to Papette in 2023, which was excellent, we decided to use them again for Christmas and New year, we booked the Owners suite as before. Although the staff tried very hard as they were short staffed due to illness, it was apparent the cruise line was cutting costs, overall the food was mediocre, they had stopped little extras like canapés before dinner and afternoon tea in our suite, plus they ran out of champagne on the last day! Bad planning or keeping it for the onward cruise. After saying that the room was looked after very well and the bed was very comfortable, but overall the experience wasn’t value for money and definitely won’t go with Oceania again.