Oak Essentials Tracking Order Status

This company lacks integrity. They misrepresent their promotions and have unclear policies about returns. They intentionally mislead customers. I had to involve my credit card company after they offered a product as part of a promotion and then didn't include it in the order. Their customer service is non-existent. Better choices for products are Jones Road Beauty and Herbivore.

Unethical company!! I’ve seen so many ads for their products on social media, and instead of just clicking on those to order products, I actually did a search and went to their website directly to order products. I purchased over $170 worth of products, but changed my mind upon receiving the items. I did not even open the package from them…everything is still sealed and unused. But after many attempts to email them regarding returning these items, with NO response, I found a phone number to text to attempt to contact them. I asked again for instructions on how to return these items for a full refund. This is the response I received: “We’re truly sorry that you no longer wish to keep the products you received. After reviewing the order in question, we found it was part of the complimentary Shearling Slide Sandals promotion. Unfortunately, per the terms outlined during the promotion and our return policy-all purchases made during a promotional offer are considered final sale, and regrettably, we are unable to process any returns or exchanges.” So in other words, because it came with a pair of “shearling slides (sandals)”, you’re out of luck and out $170+ dollars (even though it’s never even been opened!!!!! Please do not purchase for this company. Unethical crooks!!!!