Oak and Fort Tracking Order Status

Bad return policy and poor quality for the price. I like their aesthetics, but the quality is quite bad, especially for the price. I bought an item on sale and tried to return it due to quality and it was rejected; final sale items are not marked clearly. It might be worth it if you really like the style. But it was my first and last purchase here.

I personally don't go through the customer service online but do browse for potential purchases. Yes, the website needs extreme support and a better flowing system. DO go to a physical location and I recommend it highly. All purchases I've made in-store has been great but they can work on their refund policy.

I ordered online. I received an email on April 2, 2023 advising “Your order isn’t ready yet. We will send you another email once your order is ready for pickup.” On April 12, 2023, I received an email that read “We have been informed by our Metrotown Team that your items set for in-store pickup at this location were not picked up. At this time, we have gone ahead and cancelled these items in your order.” They what? Cancelled my order?!?! I never even received an email advising that my order was ready for pick up! I was still waiting!! On the same day April 12, 2033, I emailed O+F & advised them of this. No response. I followed up on April 18, 2023. Still no response to date. Their customer service is awful! I emailed their support line. I’m No longer shopping there because it’s obvious they don’t care about retention of customers. I sent another email on May 10, 2023 telling tysm that they have terrible customer service.

I have to add to some of the mixed reviews... Lovely aesthetic but extremely overpriced - you're better off waiting for the next sale. Quality is a hit or miss, but I've been content with the quality of the items I've received so far. READ THE RETURN POLICY CLEARLY. Items on sale are not always marked as final sale, but any product with a 30% or more discount is automatically final sale and cannot be exchanged or returned. Shopping on their site can be difficult too because it's not always an accurate representation of in-store stock.

I've purchased from O+F online a few times and I am always happy at the quality and cost. However, these days I am not so keen at shopping here because many of the items they sell online are only available for in-store pickup. As a Quebec customer, it's frustrating because they have no retail locations in the province. Their CS has usually been cooperative, albeit not the most friendly. But with no free returns and a lot of styles only available in-stores, it's unfortunately become less worth it. I also find their branding and sizing lacking inclusivity. A large there is like a medium elsewhere.