Nuheara Tracking Order Status

I bought Nuheara IQbuds in 2019 but was disappointed and returned them for a hassle free refund. I saw the upgraded IQ max 2 and bought them in 2021. They are fantastic with the electronic products I use and the sound quality is amazing. They do not help my hearing as much as I had hoped but recently I have used them more to assist my hearing with some noticeable improvements (according to my wife!) I also have the IQstream TV which has enhanced my hearing of the “quiet conversation” which most films seem to have. No probem with the connection or setup to my Sony Android TV. I also use them with my Sony Experia Phone. As an aside, I also use them at live concerts where the phone app controls can be used to reduce the intense sound levels and protect my hearing. I don’t relate to the poor reviews on here.

Over the last 4 years, I've purchased 3 sets of Nuheara buds (firstly one set of IQbuds BOOST for my mum and then more recently 2 pairs of the IQbuds2 MAX for both her and dad). Both are over 85 and have mild hearing issues - especially with lower frequencies and in particular have difficulties when watching TV. I've also purchased 2 x IQ Stream units to connect them both to the one TV (simultaneously), so they can then adjust their volumes individually. Their older model TV was an initial BIG hurdle as I just couldn't get the TWO separate IQ Streams to work as they should - and I'm quite technically minded. Personally I had fabulous support from Nuheara, firstly by email and then on a couple of scheduled phone calls to help with trouble-shooting the more complicated set up. The support (and then the engineering) team came up with a couple of possible solutions, and one of them is still successfully being used today. We even had an issue with the original BOOST model, with one of the buds having battery issues.... a few months AFTER their warranty expired. I reached out to the company and asked if they can do something. To my surprise, Nuheara Support replaced them with another set. Obviously everyone has a different experience. But personally my parents and their trusty tech support person (me!) have only had positive experiences with the Nuheara team in Perth - and I can't speak more highly of the difference the products have made to the ongoing quality of their lives since 2019.

I purchased my buds about 6 months ago and have a great experience with them so far. My hearing has improved and allowed me to become more confident about joining in on conversations with other people including groups of people. Well worth the money

I have used IQbuds MAX for about a year and a half now. I don't have much measurable hearing loss, but these buds are my "go to" for Zoom & other video calls when working. Unlike many other Bluetooth earbuds, they can pair directly with my PC. I also use them a lot when I run to listen to music. In any environments, the ability to toggle on and off the active noise cancellation is fantastic. Lastly, any earbuds boasting "hear through" functionality or "transparency mode" are behind the curve compared to Nuheara. Their earbuds have featured the "blended hearing" functionality as long as anyone (way longer than Apple) and they do it way better... just not many people know about the company yet.

Pre-ordered the IQBuds MAX for my father in early 2020. They were delayed by months which we understood, but were disappointed by nonetheless. There were countless good reviews online from all sorts of places singing the praises of these buds. But the reality is that my dad wore them sparingly because they were complicated to get set up exactly right and they didn't last long enough to be in all the time. Plus it's not always appropriate to have an earbud visible in your conversations. But all that was something that could have been overlooked. Barely a year into his purchase, with minimal use, the buds stopped charging and there went hundreds of dollars wasted on a product that basically ended up being wireless earbuds. Support refused to provide any repairs or replacements because it was just over the 1 year period. My dad patiently wrote back asking if there was something that might fix it, since they offered no assistance or help without that prompting. It didn't matter, the buds had malfunctioned after minimal usage in mostly a home environment. Nuheara has no obligation to provide any real support after one year, but it's good to know when you buy a product this expensive, the company doesn't care about you at all. I would recommend finding another brand or going for a hearing aid. This product is okay, but the customer service and experience overall is extremely disappointing.