Novo Shoes Tracking Order Status

I have not shopped here in a while but I have bought some lovely shoes from Novo over the years. There was unfortunately one pair that broke while I was out one night which was disappointing.

I left a previous review about faulty boots ( after two pairs) I emailed the Head Office but a less than satisfactory reply from them, I had to call Doncaster to get a purchase date and spoke to Sophie who was so helpful once I told her what happened. I went into store today,served by Serena who gave excellent customer service. Super nice,polite and empathetic and most importantly, a great outcome for me. Thank you Serena!

Hi ..I recently went to DFO south wharf to buy a footwear for myself .When i entered your store the lady Jasmine who was assisting other customer gave me a beautiful smile n i felt i was welcomed n i went to buy 1 thing since Jasmine was assisting me i ended up buying bags n footwear .Jasmine was really courteous n genuine ,I was really confused however she helped me to choose the best for me .She was really spontaneous. I have been into customer service industry for a long time n i can say she was really genuine n she really made my day with her best customer service skills .I think she should be rewarded. Thank you beautiful lady jasmine ..

Ordered online, for one pair of Ipanema sandals (hard to find cheap in NZ), competitive price and quick delivery, no problem with it.

Nice & friend bunch of girls that you have in the store. Happy & very helpfull.......went all their way to find my perfect shoes :)