Northskull Tracking Order Status

Thanks a lot for the amazing and most stylish bracelets, the customer service are really great. I had only in issue related to delivery I made order around 4-5 Feb 2024, I made the order and it should be delivered to Varna Bulgaria, and after it arrived to Sofia stayed for one week their , without knowing what issue after get message from local company here about my shipment , and found out I have taxes to be paid so that I can receive it , and also expense fee plus customs fee around 60 euros, the company named intime was so helpful and solved for me all of this and their customer service team was very professional, it would be better for next orders shipped to Bulgaria, that additional cost to added or know before making order so everything be paid in advance and no need for 1 week delay.

Review edited since having contact. I love this company and have place multiple ordered over the last 5 or so years, but this experience wasn't the best. I put an order in on Saturday expecting a Monday dispatch for a birthday later this week. The estimated delivery date was 10th-11th Dec which of course is an estimate and this may not happen. However after multiple contacts it has only managed to be dispatched Wednesday close of play. I contacted the company through their own contact form (having no contact number to ring isn' good enough in my opinion) and I also sent a message on Instagram hoping that may be a bit speedier. The websites tracking option sends you a link to your email which when used just brings you to a page which has your order summary, with no tracking details whatsoever. Updated to 4 stars as they have now been in touch and dispatched the item however if dispatch delays are expected this estimated delivery should reflect this or at least show a warning. It was dispatched on the last day of the estimated delivery so the birthday present will now be late but at least it is on its way!

Very helpful and kind with any queries

I love the company and I love that they will take care for their customers.

Absolutely superb customer service. Even though they don't have live chat or phone number they sort our delivery address change in a few hours without issue.