NORTH AWARE Tracking Order Status

Got 2 great winter coats. They are fantastic as for comfort (very well insulated) and all the usefully features such as the integrated scarf and the pockets on each sleeves for the gloves ( no longer loosing them). So many pockets, the triple system zipper/velcro/snap buttons. Color are always in fashion (mine was hunter green). Best winter coat I ever have.

i didn't find anything special here, everything seems to be fine, only the shipping is long.((

I love this coat more than words from a person who bought it 3 years ago when living in North Dakota could say!

I have had nothing but good experiences with this company (apart from initial delay getting the product that's somewhat to be expected in a start up). I bought as part of their crowd funding campaign. The coat is the warmest I have ever worn, a bit heavy when all the bells and whistles are on it, but I love the ability to transform my coat according to my needs. I love the glove pocket in the arm. I'm always losing gloves and now I can't ever lose them. The zipper on mine is strong but sometimes rough to zip up, (mostly because the bidirectional zips don't line up perfectly) but mine is from their initial production so they may have improved it. Again still totally worth getting the coat. And they really mean it with their warranty. One of my gloves tore on the palm and they're sending me a new pair. They responded within an hour of my email. No fuss no problems. They also handled my exchange easily as well. Great customer service. Great quality coat. Amazing design.

OK. So here's the deal. I was an original backer for the Kickstarter campaign and I gotta tell you, I have been FURIOUS at North Aware (and myself) for being sucked into the hype. It took a YEAR to get my original coat. I waited patiently for to arrive; I was understanding with the lengthened timeline and the change of manufacturing location and all the changes they made over that first year. I was just so stoked for my coat! When it got to me, I almost cried. It was not great. The faux fur was skimpy and flat, the cut was HUGE. It was awkwardly shaped and poorly made and all around just not what was promised. I couldn't believe it... I never even wore it once. Soon after, the 1.0 parka was released. It looked amazing and had a lot of the changes I had wished the original had. And the Hunter green looked like a huge upgrade from the original green coat I had ordered. So I emailed North Aware and they said to send my original back and they'd switch them. Now this part is %100 my fault. I got distracted with life and never sent my packaged coat back. It never left the packaging after I had opened it once. I emailed again this year (4 years after originally backing the project and 3 years of having the coat) telling them I sent my original back and was hoping they'd replace it. Understandably, they couldn't outright just replace the coat. Which I was bummed about but ok fine... it HAS been a long time. But they offered half off the price. I waffled for 24 hours... did I really want to give this company MORE MONEY?? By the end of it I've spent the same amount of money as the price of the current parka! I asked if they could please send a pair of gloves because I had sent them with my original coat and they said... no. I couldn't believe it... I almost didn't buy the new one. BUT THEN! I decided f*$@ it. I've already spent this much time, money, and heartache on this coat, I need to see it through. So I dished out the $250 for the coat and crossed my fingers. My God, i'm glad I did. This coat still is FLIPPING GORGEOUS. The color is spectacular: a rich Hunter green with just a hint of opalescent sheen. The faux fur is luxurious and full. The cut of the coat is slim and flattering without being too tight. The buttons, zippers, pockets, and all the special details we were promised were there. I am IN LOVE. AND!! They decided to include a new pair of gloves after all!! The gloves are buttery and soooooooo cozy. You guys... this coat is magic. I can't believe this process... what a mess. But honestly, this is my favorite coat I've ever owned. Every time I see it, I smile. I've been telling everyone who listens my story of tragedy and triumph. So don't let what happened during the Kickstarter deter you. This company is trying to turn themselves around. Give them a chance! The 1.0 Parka will make you feel like a badass, fierce, winter Goddess/God.